Kinder Clinic

Bad experience. In some cases they sit precariously on a moral boundary where they feign ignorance if you ask them why they behave in a certain way and in other instances they are just absolutely doing unethical things. For example I was not informed that one of the child vaccines was optional and they just went ahead and administered it without consent. They also blind side you with the cost - they do not inform you of any estimated costs before you arrive at the payment time. I was especially irked that having paid this clinic and doctor plenty money for several other services (and would continue to do so perpetually for the next few years) they neglected to inform me that I should have just gone to a local clinic and gotten the vaccines for free - so they are absolutely money grabbing above all else rather than being at minimum as medically motivated as they should be Special shoutout also to the clinic manager who was shamelessly unwilling to listen to any sort of feedback. This matter could have ended there if they showed any sort of decorum

Super terrible experience at the clinic. Baby is 6 months old and down with Covid. Upon placing her down dr Siva pulled her leg closer to do his checks. My baby then started wailing and he proceeded to yell that “it’s ok don’t need to panic the baby can cry” My baby is crying obviously because she is uncomfortable lying down. How would you feel when your child is wailing and having a fever only for the doctor to yell at you and say “the baby will fight off the infection at this age”. No empathy at all. If you’re looking at reassurance this is not the place you should go.

I was disappointed with our experience at this clinic due to the lack of empathy shown by the staff. When we expressed our concerns about our child (less than 2 years old) taking medication that contained steroids and explained that we chose not to use it, we also asked if there was any way we could get a refund on the unopened medication package. We thought it might be difficult to get a refund, but it didn’t hurt to ask since we hadn’t used it. Unfortunately, we were met with a repetitive and unpleasant response: "We don’t do refunds on medication." The staff repeated this same sentence over and over again, rather than asking about how our child was doing. It's really important for healthcare providers to pay attention to how their patients feel and what they’re worried about, instead of just sticking to rules and refund policies. A bit of empathy can make a huge difference for families. Sadly, this experience left us feeling frustrated, ignored, and unwelcome as patients. I can't recommend this clinic based on how we were treated.

We have been taking my daughter to Kinder Clinic since birth, she is now 1yo. So fair to say we can provide an accurate review. The reception staff are nice, prompt at answering the phone and tending to you upon arrival, and whilst good at accomodating last minute walk-ins, we have stopped going because of two reasons; 1) Wait times. On a good day, you might only need to wait 30min (with appointment) and on a bad day, it’s hours long. For a private clinic, it’s very noisy and chaotic (it’s a big clinic so heaps of children at any one time, almost like an ER). If you’re desperate enough, you will wait 3 hours for a 5min assessment (like we did). 2) Dr. Siva is not consistent at providing good customer service, at the start he was patient and took the time to answer our questions as first time parents but every appointment after has worsened since. He can be rude and rushes you out ASAP - no further explanation of medication or side effects, no description of what he is checking for, and no opportunity to ask questions or raise concerns. We always leave with more questions than answers, and after weeks of back to back sickness that is very frustrating. He lacks empathy and at times, pushes his authority on trivial things where information is now out of date (such as pacifier use). He is heavy handed and will force his tools into mouth/ears, providing no comfort to the baby. Don’t expect any small talk or niceties as you walk in. It’s all business. So for the money we spend here, we’d rather go to a doctor where we felt heard and is a better fit for our approach as parents.

Had a terrible experience with dr. Siva who yelled at us for having a difference of opinion on raising our child. Found him to be extremely rude. We switched doctors and have a perfectly healthy baby. Would not recommend him as a paediatrician