Shop Reviews

Kooks Creamery: A Disappointment of Epic Proportions Disappointment doesn't even begin to describe my experience at Kooks Creamery. Let's just say, it fell further from expectations than a rogue firework. Influencer Hype Gone Wrong I saw this place all over Sethluicious' IG, raving about how amazing it was. Totally sucked in, I decided to check it out myself. Big mistake. Service with a Scowl From the moment I walked in, it felt like I'd personally offended the staff. The server who greeted me had a perma-RBF that could curdle milk. Seriously, it was like I owed her rent. The Great Waffle Massacre After waiting for what felt like an eternity (10-15 minutes!), my "waffle" arrived. Seeing the server's RBF again almost put me off my food, but hunger gnawed at me. Flavor That Fizzled Taking a bite of this sad excuse for a waffle was like chewing on disappointment. The mochi, the supposed star of the show, was pathetically thin – thinner than my hope for decent service. And the waffle itself? Bland. Just...bland. The only saving grace was the ice cream scoop, which was thankfully large enough to distract me momentarily. A Sticky Situation Look, Kooks Creamery, here's some tough love. The owner needs a reality check. This isn't the way to run a business. Unless they fix the service, improve the food quality dramatically, this place is sinking faster than a lead balloon. Do yourselves a favor and rethink your entire operation, or just call it quits.

There was a good variety of different flavours ice cream. I chose the Blue Pea Hokkaido milk and chocolate oat milk along with mochi waffles. The mochi waffles were amazing. The mochi was generous and the waffle was crispy on the outside and moist on the inside. Accompanied by matcha sauce by the side. The service staff were friendly. Although, there isn’t a dining area to enjoy the ice cream, there was a communal table nearby where you could enjoy it.

matcha is grainey, grassy and filled with really big ice cubes. dull coloured as well, what ceremonial grade? really is waste of my $8.50, tasted way better matchas that r priced cheaper

Flavours for classpass limited to 4 classic flavours. Thai milk tea, black sesame, milk cereal and earl grey. Disappointed that chocolate was not an option.

I like their mochi wafflets! It's mini size and their ice cream was good too! I enjoyed their bencurd tau huay flavour and even lychee was very refreshing! I would have it again!!!

I had a very poor experience today. Despite standing in line, the lone cashier ignored everyone waiting and didn't acknowledge us. When I asked if I could place an order, I was dismissed and told to wait. While standing there, I watched a couple leave out of frustration because the wait was so long. There is a total lack of urgency and basic customer service here.

yesterday first time visited kooks creamery, it was closing soon, still had orders coming in this lady was politely and friendly answered all my questions. I ordered thai milk tea lava cookie, gelato was my liking and the molten chocolate flows out with every bite! will come back and visit here again 😊 …

Highly recommend the Dirty Matcha! Really taste like matcha with espresso - very good and it’s vegan!! The Mochi Wafflets were light and crispy, with enough mochi to have a chewy waffle texture The matcha lava cookie was rly decadent - warm and gooey, very fragrant. Had it with the Blue Chai Hokkaido Milk which tasted like milk with honey. Added on marshmallow topping but everything was sweet so it was a bit overwhelming. Suggest to add to a sour flavour instead~ Overall good place with quality bakes and icecream

I don't know why the reviews are tragically low here but honestly I love their mochi waffles! their crispy on the outside (though it used to be crispier last time) and their thai milk tea ice cream is divine..... the scoop is BIGGER than usual! the pistachio kunafe was quite good but their earl grey was a little too sweet

Chocolate lava cookie was nice! Wait time is about 10mins+. A little pricey but at least it is made to order. Had the milk cereal flavour which I think matches best with chocolate filling in the cookie.