Shop Reviews

Fantastic experience. I had purchased a pair of Lindbergs from them way back in 2014. Took it back as the hinge had come apart. Mr Sam not only got it repaired in 2 days and waived off all charges. Highly recommend them!

Sam & his team at Alexis are my go-to for all my glasses/contacts. I have been going to Sam for more than 20 years. He always takes the time to understand my current needs and checks my vision with utmost care. He helps me to choose the right lens/frames and always picks the perfect frame each time to complement my face shape. He is really experienced. I’m happy with every pair of spectacles I got from him. Highly recommend Sam & his team !

I’ve been a customer with Sam for over 20 years and couldn’t be happier. Recently he took great care looking after my wife new contact lenses .He’s professional, caring, and always takes the time to make sure everything is perfect. I trust him completely with my eye care and highly recommend him to anyone . Now the new shop is at Wisma :)

Big thanks to Sam! He was patient and gave me helpful suggestions on which frames are best for my daily needs. Ended up with a pair of glasses I really like. Happy with my purchase and with the good service.

This has been our go to place whenever we need new specs, and every visit has been such a pleasant experience. The team here is always warm, friendly, and genuinely welcoming from the moment we walk in. Special mention to Sam, who consistently goes above and beyond to help us find the perfect pair of glasses. Sam is incredibly patient and attentive, he takes the time to understand our preferences, explain the lens options, and even gives honest advice on which frames suit us best. It’s clear that he truly cares about helping customers make the right choice rather than just making a sale. We’ve bought several pairs of specs here over the years, and the quality and service have always been excellent. From eye checks to fitting and after-sales support, everything is handled with professionalism and care. Highly recommend this place to anyone looking for great service, stylish frames, and a team that really values their customers.

We were referred to the Parkway Parade store since the Wisma Atria outlet was undergoing some changes. We are grateful to Sam and the team for rushing the transition lenses just three days before our trip to Switzerland. We opted for Zeiss lenses, and they turned out to be far superior to standard sunglasses lenses. The team also helped shape the lenses to fit our existing frame perfectly! The lenses adapted beautifully, becoming darker than regular sunglasses when UV levels were high, providing exceptional comfort throughout the trip. No regrets!"

I recently have a wonderful experience at Alexis Eyewear Boutique @Wisma Atria. Alexis just moved to @Wisma Atria from Paragon. Mr. Sam Ng is an amazing staff. He is so professional., knowledgeable and friendly. I always like to go back to Alexis as they have the most sophisticated machine that can help you to get the proper prescription for your Eyewear. They also carry many top of the line fashionable eye frames which are also very durable. I would highly recommend Alexis to anyone who wants to look for a pair of new Eyewear.

What an exceptional experience from start to finish! I felt listened to from the moment I walked in and came out with not one but two pairs of glasses that have truly changed my daily life for the better. Huimin was an absolute standout! I can’t speak highly enough of Alexis Eyewear… they will be my ‘go to’ for a long time to come 😊 …

Sent in my suede NB 990s to rid of dirt stains and water marks but shoes came back with the stains looking even more obvious and darker. Very disappointing and now left with uglier looking pair of sneakers. Wasn’t expecting perfect results, but not expecting to get back a pair of shoes in worst condition.

Update: Thank you Jack, Co-founder of Shoe Mo. Appreciate your prompt action after seeing my review. Thank you for going all the way out to liaise with your staff here in Sg to resolve the issue. Applause to your great effort. Hope that the team in Marina Square will review their service and strive for the company. ---------------------------------------------------------------------Visited Marina Square outlet. Firstly, the service is bad. Upon arrival, I have informed about my intention to pick up the shoes. However the staff replied saying "can you wait, I need your order number". As requested, I read out the number for him and he stopped me and said "wait (again!)". Hence, I waited while he placed the shoes on the desk and continued with his tablet. After waiting for quite some time, as there is no response for him, I removed my earpiece and looked at him. After a few seconds, he finally raised his head and told me that is it. I repeated if it means I can grab and go. He replied yes. Just to recap, the shoes were just there and he didn't ask me to check or offer to help to place into the shoe bag, which he just left on the table with the shoes. Secondly, the shoes has went for deep cleaning. However, after I stepped out of the shop to check. The laces and soles are not cleaned properly. Laces are still as black and soles are still with sands. The customer service and cleaning service were a total disappointment. Bad customer service that spoilt the day, followed by, a wasted trip. As the shoes has to be cleaned again and can only be picked up the next day. Hope that it will really be ready when I pick up tomorrow. PS: If you think that is bad enough, prior to sending the shoes over for cleaning, I have even WhatsApp their number to make appointment for the cleaning. Specifically asked if 2plus would be good, and they replied yes. But upon arrival at 2.20plus, the shop was locked and staff was out for an hr of break. I have no choice but to wait for an hr till they come back. Should have take it that it is a bad sign.