Joy Ng
I am a Kinokuniya member and come here often to browse and buy books. Service has been OK so far but today I witnessed and experienced something terrible. Today 10 Dec 2025, at around 5.20pm, I was at the Europe section (D25-03) looking for books. There were 2 staff- a petite Chinese female and a tall large dark skinned hairy male with messy curly hair. They were opening boxes of books and moving them. I heard the male staff use profanity (F word) while shouting at his female colleague. He was also rude when moving the boxes and deliberately threw the box down hard, resulting in a loud bang which startled me. Later on, they moved to the counter where section D25-03 is located. There was an older dark skinned female staff sitting there and the 3 of them were talking loudly. As I was nearby, I had the misfortune of overhearing their conversation. Again, the male staff kept using profanity (F this and F that) over and over again in his sentences. I also heard him making fun of the Chinese female staff in a derogatory condescending manner. The other older female staff (seated) heard everything but did nothing to stop him. Throughout the whole incident, the male staff had violent and aggressive body language. It made me very uncomfortable and also feel sorry for the female staff whom he directed profanity at. Such behaviour is considered verbal abuse and bullying and should not be tolerated. I'm shocked and disappointed that a Kinokuniya staff would behave in such a vulgar and abusive manner. I saw the male staff wore a name tag but couldn't see his name. I did not feel safe to approach him due to his aggressive body language. I hope this matter is thoroughly investigated and the appropriate action taken towards that male staff. No one (staff or customer) should be subject to such violent vulgar behaviour. If this is how he behaves in public at work, i cannot imagine how he behaves in private. Kinokuniya should be a safe and respectful space for both staff and customers. I will be writing in to Kinokuniya Singapore to highlight this matter as well.
