Omocha Juz
From the moment we entered the café, the experience was disappointing. Several tables were left dirty, and despite asking for one to be cleaned while ordering, nothing was done. We had no choice but to clear it ourselves, only to find it stained and still filthy. We had to ask the cashier again to clean it properly. She asked another staff member (pictured) to help, but he flatly refused. The cashier ended up wiping the table herself, dropping crumbs onto the sofa in the process. When we pointed it out, she used the same dirty cloth from the table to wipe the sofa. Is that really acceptable hygiene? Another customer nearby asked the same staff member for help and was met with a loud “WHAT!”—completely unprofessional. Once again, the cashier had to apologize and clean up herself. To make matters worse, we ordered iced tea but were served hot tea. Instead of remaking it, they simply poured the hot tea over ice and served it. For the price we paid, the poor service, lack of cleanliness, and careless food handling were simply unacceptable. We hope management takes this feedback seriously and addresses the staff conduct, hygiene standards, and overall service quality. This experience was far below what any customer should expect.