Shop Reviews

Chanced upon this newly opened place and decided to pop by to try. I am aware they have a main restaurant selling pies and local food in the Jalan Bersah area! Bought the Shepherds Pie (personal) to try for $6.80. Packaging was very on pointe and the spork given was in very good quality too. Portion size was a little small, and the ratio of filling to mashed potato was about 1:1. The fillings were minced meat with some mushroom, peas & carrots. I was surprised it's rather tangy, and if I'm not wrong, I tasted mustard seed grains in it, which could be the reasons for the vingerish flavours. It cuts the grease of the meat pretty well. The whole dish is rather dry as well. Good to try, but I probably would not buy again for the price and filling to the carb ratio. I rate: 3/5 🌟 I would wanna try their signature Chickem pies next time though.

Packaging was thoughtful and well made. Service staff was polite and friendly. Store was neat and welcoming. Chicken pie was good savoury, crust was crispy and nice when rebaked, the amount of pepper in the shepherd’s pie was a little too overpowering for me. The portions for both pies were good for their prices, a personal pie per person can be sufficient as a meal and will be completed if a salad and a drink is added on.

Shepherd's pie - 4.25 stars Comforting and filling - perfect midday savoury snack! Bit too much black pepper. Apple pie - 4.25 stars Loved the filling and pie crust, though it tasted a bit too much liked margarine/shortening. Would love it with butter instead.

Awful customer service. 5.20pm: no whole chicken pies left, no apple pie, no cheese pie. Just getting ready to go home. I even whatsapped this business but that’s for their other branch, here it’s “walk in only”. But then the lady at the counter says she couldn’t be bothered to bake more pies since they close at 7pm. Tells me most customers come at lunch to reserve for pickup later. No phone number, no WhatsApp. Why are you making it so hard for customers to buy from you? Maybe figure it out before you go bankrupt at this outlet. Awful awful awful.

*BEWARE OF COCKROACHES* Was there on Sun 16 Nov. When I looked up after checking my mobile, there was a small cockroach on my plate. I managed to smash it. Thankfully I had finished eating. Requested the server to remove the dead cockroach from my table and ask for the manager. He was at the cashier and there were no customers there at all. Guess he must be too busy to drop by my table (Table 5) cos I waited and nothing happened. Requested another server to again let the manager know I wish to speak with him. Apparently the manager is Sham. This time he came to my table. When I showed him the photo and video of the cockroach (removed earlier by the server), he merely said the cockroach came from outside and not from inside his restaurant. Shocking response. No apologies at all ! Did not even mention they will clean the place and make sure it doesn’t happen again. He only apologized when I called him out for his behavior. Terrible customer service. By the way I later found in past Google reviews someone else had (7 months ago) complained about the live cockroach among the pastries and another person complained about live bugs in the chilli flakes (6 months ago) at this same paragon outlet. Seems this place is pest infected from many months ago ! Have included screenshots of those two reviews and complains about bugs I cited above. Anyway when I went to settle my bill, the manager then said he will waive it. I refused his offer and paid for my meal. My reason for raising this complaint is NOT because I want a free meal. Customers deserve to eat in a pest free environment. When there are pests, management should at least apologize and at least assure customers they will make sure it doesn’t happen again by cleaning the place thoroughly. Don’t merely give a lame excuse that the cockroach came from outside his restaurant. Very disappointing experience.

Had dinner here, got the steak and egg all day breakfast and it was pretty yummy! I did ask for the steak to be medium but it seems to be more cooked than that. Despite that it was still pretty enjoyable. The shrimp bisque was a little watery but taste was still decent.

PAUL is always working, and the quality is always good. You know what you get! It’s great for breakfast, lunch or coffee with some pastry. They also have some nice bread to bring home, and croissants.

This is already my many-th time visiting. Every now and then I crave their brunch and afternoon tea. The brunch menu is extensive and the portions are generous — always impressive. This time I tried a new pancake dish, which was just okay, but everything else was as good as always. Definitely a great spot for brunch or afternoon tea!

Dropped by PAUL Paragon and had a really pleasant experience overall. The pastries were fresh, the food was solid, but the coffee was what impressed me most, smooth, well-balanced, and clearly made with care. Definitely not an afterthought here. Special shoutout to Kirin, the head barista and manager. You can tell immediately that he knows his coffee and genuinely enjoys what he does. He took the time to explain things clearly, made thoughtful recommendations, and brought a really warm, welcoming energy to the space. Service like that makes a big difference. The whole place felt well-run and comfortable because of it. Would happily come back again (and again).

Yum but a bit pricey. Ordered a buttery biscuit and waffles with icecream. The macarons that came with the waffle was a bit chewy. The vanilla icecream was too good but chocolate fell short in terms of flavour. There was a seasonal item in the menu which is the Ferraro rocher eclair, super delicious, hope they bring it to usual menu.