Shop Reviews

had a super pleasant experience at this store thanks to the staff! didn't manage to get her name but she was wearing clear glasses and has long hair. assisted me with the products i was looking at and even gave me advice and recommendations ☺️☺️ super friendly and patient. thank you!

dropped by The Face Shop last Friday night on 22/8/25 and was quite disappointed with the experience. The store’s official closing time is 10:00pm but at 9:45pm the door glass panel was already pulled and the place looked like it was shutting down. By 9:49pm, the cashier had already closed the register and started counting money. If the store hours are until 10:00pm, customers should reasonably expect service up to that time. It feels unwelcoming when staff start packing up early. I understand staff need to leave on time, but perhaps management should inform customers on its website closing time better 15 minutes before actual, instead of stating till 10pm cutting short the service hours.

Was served by store manager Ng Chen Wem. She is very knowledgeable in the products & suggested us to get what was on promotion. The promotions here are always so good! Brought my mother, she was very happy with the service & products available. Thank you Ng Chen Wem for being patient, it left us with a very happy experience shopping at thefaceshop at wisma!

Stumbled upon this store with a friend yesterday (6 Jan) during their ongoing promotion. We were fortunate to be assisted by the store manager, Ng Chen Wem. Her exceptional service left a lasting impression. Ng Chen Wem was not only helpful and patient but went above and beyond in introducing and explaining product details. She provided personalised recommendations based on our skin types, effortlessly managing our simultaneous inquiries about different products. Ng Chen Wem's professionalism truly stood out as she seamlessly navigated between assisting my friend and I. Even when we were exploring different products and asking various questions, she remained collected and attentive. To enhance our experience further, she even took the initiative to calculate our purchases, ensuring we maximised the value and benefits of the promotion. Having worked in customer-oriented retail myself, I appreciate and recognise Ng Chen Wem's commitment to maintaining high standards. Her dedication makes me confident about returning to this store for future purchases. I wholeheartedly give this experience a 10/10 and highly recommend this store, thanks to Ng Chen Wem's outstanding service. It was an exceptionally pleasant shopping experience, and I look forward to coming back.

Very disappointed with the service. Asked for a new box of mask was told to wait. Waited but the lady never got back.

Hi, Compliments to Ang WenLi for her good service rendered @ Wisma Atria. She is very polite, pleasant , helpful, patience n good knowledge of products as what cosmetics that I am suitable for. Her analysis of skin care was good n can gives you good opinions of the product! Appreciate. Thank you. Date of visit: 04/02/[email protected].

Just love visiting this branch of The Face Shop. If you can, ask for Ms. Chen Wem, who is super knowledgeable about the products and is honest and helpful. She will help maximize value and advise you well on the products that suit your skin. The range of products caters for all ages and skin types, and with their promos and free gifts, it works out to be a cost effective beauty option.

Visited the store on 13 Aug afternoon and was really happy with the service and care provided by the staff - compliments to Wen Li for her friendly, knowledgeable and reassuring service! She waited for me to browse for a bit before offering help, which I appreciate :) When I was not sure about the shades of lipstick, she even did swatches on her own hand to show the different options. Overall, I loved the service, and the store was maintained well too. Would love to visit again 💕

The ladies here pester and hard-sell quite a lot but they give so many freebies, and huge sizes for some samples too!! The small ones were great for travel. Way more than the other branch I went to. I spent $30+ less this time at this other branch but the difference in freebies was insane. Maybe different promotions since it’s a few months apart and different amount spent but worth the hardsell. (First pic is their feee samples, I spent like $150+(?) after discount at this outlet, second pic I spent $110+ after discount at another outlet) They knew all their products and gave great recommendations even tho my hair condition was being insulted 🤣. Worth it I guess.

This cleanser is so good