Shop Reviews

The staff was very helpful.

The staff is very friendly and satisfactory to my experience Thank you

Good service and friendly ✌🏻 …

The Sales person was shouting "30%off all items" when I walked past. As I picked up a hat, she told me "hats below $20 no discount". Then she continued shouting "Everything 30% off!"

Friendly customer service thank you ☺️

Typical KOI outlet at basement of 313... Service staff was very polite during my visit. Beverage was usual nothing special.

Went KOI Somerset around 9pm and honestly quite disappointed with the service, especially from one of the staff named Jill. After she served the previous customer, I was just standing nearby to look at the menu first before ordering. She clearly saw me standing there, but totally ignored me and didn’t even ask if I wanted to order. I waited there for a few minutes, then only she slowly came over. When I told her my order in Chinese, she straightaway replied in English asking “Medium or large?” but her tone was unclear and I thought she was asking about sugar level, so I answered 50. Suddenly she raised her voice very rudely and repeated “Medium or large?!” like I offended her or what. Really don’t understand why need to be so rude. If you don’t want to work, then don’t take it out on customers. We all just want to buy drinks, not get attitude. KOI should seriously train their staff better in customer service. No basic manners and very unfriendly.

Dear KOI Team, I don’t usually leave negative feedback, and in fact, this is my first time doing so. However, I feel compelled to share a very disappointing experience I had with one of your cashier staff. The staff member was wearing a “trainee” badge, but the receipt listed the clerk as qiaolin26818. From the moment I approached the counter, her tone was unfriendly and made it feel like taking my order was a hassle. During payment, I needed a moment to top up my card as it was my first time using the Scan & PayNow option on your cashier screen. Instead of being patient or helpful, she made a very unfriendly gesture and asked for my phone in a way that felt rude and pressuring. I looked around and noticed I was the only customer in line, so the sense of being rushed was completely unnecessary and uncalled for. I understand everyone can have a bad day, but basic courtesy and professionalism should still be maintained—especially in customer service. Working at KOI means interacting with people, and I hope this staff member can be reminded of the importance of treating customers with respect and politeness. Thank you for taking the time to read this. I truly hope you will look into this matter and provide appropriate guidance to your staff.

Staff was very friendly. Drink was good👍🏻 …

If the mobile order is not working as intended, please proactively inform customers waiting around the store. I waited 15 mins to realised that the store is not receiving or printing out the mobile orders, and they had to take a photo of my screen to then make my order. A saving grace was the staff slotted in my order and it was ready shortly. But this totally was not the idea of mobile order, which was to order in advance and be able to pick and go.