Shop Reviews

EDIT: After a week of back and forth with SGshop and their CS team, my case was escalated to senior mgmt and a compromise was reached. In addition, today I received a DM in which they announced a change their shipping method selection policy. Glad to see they are starting to read their reviews and listen to their customer. DO NOT USE SGshop! Please read before using this scam company. 1. They hide costs and blame you for not knowing these hidden costs; you will be hit with a massive shipping cost upon them receiving the goods at the “China warehouse” at which point they will harass you to pay the insane shipping cost, discard the parcel and lose any refund, or pay for the shipping and insurance back to the seller (no doubt how they make most their revenue). 2. They changed my shipment method without me giving consent; I received a “problematic order” notification which said air shipping was not an option (after I paid for the goods) and I should change to sea shipment which would take much more time to deliver. I NEVER agreed to the change, however they went ahead and sent it out anyway so that they could lock me into some sort of secondary payment (where they make their revenue). I pointed out both these massive flaws in their operational processes and they “tried to help me” however they continued to insist I pay for the insane shipping to Singapore (where they make a crazy margin I’m sure) discard the parcel (which they resell at a profit), or pay for the return shipment plus insurance to the reseller (again taking a profit I’m sure). Hey SGshop! I figured out your scam! I just hope this review saves someone else from giving you a single cent.

SGshop is utterly disappointing. They charged sgcare fees and yet didnt take due diligence to make sure all my items are in working conditions. And while I sent email with video and pic of item and its own packaging, order and delivery ID numbers to seek help and replacement/exchange (not even asking for refund) for 1 item which is not working, this is their repeated response, “We will need you to provide a photograph of the packaging of the item including SGshop sticker for investigation and verification purposes. If not, we are unable to investigate and verify the matter to assist you further.” They insisted to have pic of the outer carton box which I have explained it was thrown away after I have torn apart the box and taken all the actual packages out of it. And cos of that they are refusing to act on it. It is obvious the items were purchased thru sgshop given the order and delivery ID numbers. I don’t understand how the company can just push customers away when we faced issues with the products by making use of such hard requirements against us. Even customer tries to seek help on such simple request yet no exceptions or further support can be provided. Really disappointed with the level of customer service of sgshop. Never face any such issues with many other merchants. This is terrible with the additional sgcare fees the company taken from me. Consumers Association of Singapore - CASE P.S.: appreciate the attention given there were other similar experiences shared at their page.

TLDR: JUST DO NOT USE THEM, THEY ARE SLOW, EXPENSIVE AND A JOKE OF A BUSINESS I dont regularly write reviews, especially bad ones. But the service I have gotten from them is ridiculous and probably the WORST I have ever experienced. Firstly their purchase took 1 month to reach the warehouse in China when they clearly showed the item as a form of QC in order for me to accept the item before the order was placed. So IT WAS NO WAY A PRE ORDER. Okay but fine after 1 month + of waiting it finally came, and since i already waited so long I arranged for an EXPEDITED delivery which I paid a HEFTY PREMIUM FOR, 70 DOLLARS FOR A PAIR OF SHOES, so that it could be shipped within 1-2 days, However I am 6 days in an the item has yet to arrive in SINGAPORE.

I was a long time customer and liked using them, until their recent move to a new warehouse. They had zero leeway when the items arrived only 3 days after the sudden cut off period given to us, and this was after Chinese New Year. They could not help me at all and kept shrugging responsibility. I am switching warehouses after this because it left such a bad taste in my mouth and cost me so much money because the sellers could not recover the items from the old address to give me a refund. There should have been a longer leeway period for these kind of things especially after Chinese New Year?? And the customer service was condescending and unhelpful. You just lost a long time regular customer. For everyone else, I would recommend prouter which hasn't let me down yet. Goodbye.

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