Shop Reviews

Bought 2 pairs of shoes. Had a great experience with warm and friendly service. The store manager Ann was lovely and helped me with Aldo / Atome sign ups to get discounts :)

Came in to browse their shoe ranges and accessories briefly yesterday. Staff offered a nice pleasant but brief hello, welcome. A tall Fillipino male member of the team then tried to bark all of their latest offers at me without request or reason. If customers want to know more, they will ask. If not, let us browse, shop around and come to you if we are curious about anything or need anything further. I was the only person in the store. There is no need to bark at customers in an off-putting and unwarranted manner. I'm not sure who is training the staff at ALDO but this isn't the first time I have seen it happen with other customers, nor experienced this myself. Needs to be addressed ASAP.

The staff attending to me appeared to have poor product knowledge and attitude. Other than happily sharing the current promotion when I first stepped in, the rest of the time service was thumbs down. Though that staff stood nearby while I was trying the shoes but the moment I had queries or comments, they ignored me, walked away to join their colleague who was serving another customer. Can't help but sensed the faked demeanour under that smile. Anyway I managed to get my shoes 2 stores away after that.

We were greeted by a friendly staff named Ann during our visit to the ION outlet. Ann was extremely approachable and helpful during our visit. Thank you, Ann! 🥰 …

Philippina or Thai lady wearing spectacles and short hair serving me. Terrible service. No greeting and js ask me what size I want and stroll into room to get me the shoes. After trying my shoes she asked how was it. I said not the best since i have wide feet. She then went silent and walked to another side. (no customers in store) I was like ??? I wanted to try another shoe, she told me no since your feet wide. I just stared at her. She then say you can try the one shoe for right feet for display. Then i asked: Can i have try on shoes for BOTH FEET? She then show expression and reluctantly went in the storeroom to get the shoes. Clear rude and lack of quality service for such a well known and trusted brand like Aldo. Super disappointed.

Customer service here was extremely terrible. 2 young girls were serving customers while the full timer just stood behind the cashier. When asking to try their shoes, they would have to check with the full time staff on stock availability. There wasn’t stock for a lot of their designs. When we tried to ask to try a 3rd shoe, the girl walked back to talk to the full time staff, and never came back. We stood there for a few minutes wondering what was going on. In the end, we walked out, leaving extremely disappointed. Customer service should never be like that in Singapore. Furthermore, this is Ion Orchard. Please train your staff and improve. Thank you.

Even small...the watches are well arranged..1st time can view watches model by model

Elaine was very helpful and assisted us for enquiring watches from a different store going the extra mile. One of the better G Shock stores in SG.

Worst service ever, bought a baby g 3 days ago and the colour changed. The man would not even consider helping me and keep saying it was my fault. This brand is the worst quality ever, never seen such a bad product. Will never buy again and also never come back to this shop.

Went to this G-Shock Outlet a few days ago, a must go-to outlet if you are looking for G-Shock watches. Very impressed by the watches line-up it offers and the staff service is excellent and passionate in serving, will visit again :D