See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Stellina C.
Staff was chatting by themselves initially. But when I signaled for assistance. One of them came right away and was very friendly and patient. Explaining the differences and sharing the promotion available. Am overall happy w the experience
ColourPencils
I had a really enjoyable and happy shopping experience in Innisfree (Takashimaya) on 3 September 2024 😊. Ms Joelens has taken the initiative to approach me thrice to offer her service. She has this calm and sisterly disposition 😊 as she shared with me her strong products knowledge built on her experiences in using Innisfree products. Even when I overstayed their store’s opening hours, Joelens and her female colleague were cool and patient. They have also given me a number of samples to try. Thanks so much! 😃
levami
staffs were chatting among themselves. tall, light brown hair lady staff around early-mid 20s seems to have no experience with the innisfree products when asked. bad experience.
Kim Hong
Amazing service and I managed to purchase my facial cleanser from this branch. The location of this outlet is nice...
T Jo
Quite satisfied with one lady’s service. Went to get my pen eyeliners. She shared her personal experience and recommended Retinol Cica which was the thing I needed then :)
Venus Huang Zhen Yu
I’m buying my products at Takashimaya B2. I really like the friendly, helpful and professional service of Lily. She is so patient with me, advising me on the new Retinol ampoule , the steps to use the different skincare products. So comfortable with her . I always like to go back to Takashimaya Innis free brand. Thank you so much Lily for your helpfulness. I hope I got your name spelled correctly 🌷🥰
Charlotte Lim
I was served by Wendy and she is good in products knowledge. Very well grooming with good attitude and superb customer service! Will definitely come back again! Happy with the purchase :)
Eileen Lau
Staff are so friendly & helpful, especially Lily! She’s patient in explaining me what type of products that suits me, going extra mile to help me get the stuff I need from other outlets, saving me the trip to travel down! Really pleasant experience in this Taka innisfree outlet. :)
N L
Nine was truly warm and helpful in aiding us choose app skincare for skin profiles. he value adds innisfree’s customer service truly. kudos
Sunny Lim
Had a pleasant shopping experience at Innisfree Takashimaya! Jie Yee was very kind and patient and explained the products in detail. Will come back, thank you!
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