Shop Reviews

Quality of food is not consistency. I been there twice, first time the soup of udon is hot all along but second time it was cold after 5 min. The service crew look like focused to work, when we placed order didn’t take note, serve a wrong item and asked us repeat our order whereby the POS is just beside us. And service team look like didn’t brief each other, one of the manager came to us asked us change the seat (because have a reservation at the side may need the table that we seated)when we placing order halfway.

Great service and enjoyable japanese food. Friendly and helpful service staff who are attentive. Thanks!

Very pricey Eel restaurant that is not worth a single cent. Service was appalling, had to wait for a long long time for our dinner to be served, the table next to us who was seated way after us got their food before us! We were extremely hungry by the time the food was served. To our horror, the eel was overcooked and burnt, all we could taste was the bitterness of the burnt 50 dollars bowl of Eel rice. There are other better eel restaurant around, can give this a miss.

Surprised by the food quality, it’s fresh and tastes great! I had the unagi rice and tempura soba, really good. Even the pickles it’s flavorful that you know the chef doing it right and authentic. Keep up the good work!

Ordered the basic unagi don and it's already good enough The place is great for quick dine and go

Great service from Loo Sin Yee who recommended the clothes that suit me. Thank you!

Service provided was 10/10, they kept recommending pieces to try which I really enjoyed the whole shopping experience but I get they’re trying to push for sales. Entered the store and was offered to put aside my shopping bags as I browsed through. Theres this young big eyed lady who assisted me today but didn’t catch her name, she was really helpful in getting the pieces that suit my style.

TLDR: Purchased defect item, but got told its essentially my problem I didn't check (granted I had no receipt). - - - - - I bought a top (RTP $49.90) in-person at Taka's store among other items some time last month and only realised later that there was a serious sewing defect when I finally brought this piece out to wear it. You can see from the pictures (please see them lol) - the right sleeve is sewn higher, narrower and shorter than the right, and it does not lay flat on the ground. I emailed customer service to request for a one-for-one exchange, acknowledging my loss of receipt. I was willing to go down at my own time or mail a return package at my expense. CS wrote back that they were unable to process my exchange request as it was worn, and that it was unclear if this defect was a result of customer misuse - stating that it was the responsibility of the customer to check the new pieces at the point of sale before proceeding with it (i.e. its my own fault for not checking). I have receipts in email if anyone wants a look. While I understood it was a slippery slope request that could arguably set a negative precedent (as so argued by their customer service), I found it extremely inflexible given that this defect was clearly a PRE-SALES problem during production, and therefore indisputably *not* a result of POST-SALES customer negligence/misuse. Clearly their policy did not distinguish the two. This, in my opinion, is akin to saying its not their problem they sold me a defect product, but mine because i didn't check and now they cannot ascertain what the cause is (even though its plainly a serious quality control issue to anyone with functioning eyes). Sans & Sans nonetheless refused to give on their stance, and I'm left with a very expensive top that I cannot wear out again unless I fork out more money to privately alter them. I am not an unreasonable paying customer by any means and I am not asking for any monetary compensation/incentive - just a one-for-one exchange for the exact item. I had thought a business with at least five outlets islandwide would take a baseline level of accountability for this...but i'm sure my one review would barely make a scratch on their profits. I'd strongly advise all customers to check all items purchased THOROUGHLY, because according to their policy, its *your* responsibility to make sure they sell you a functioning/wearable item.

I’m really disappointed with the customer service. I received a product that started piling the first time I wore it. When I reached out to customer service, they claimed it wasn’t a manufacturing defect. On top of that, the zipper is poor quality and difficult to use. They asked me to lubricate and use bee wax for stuff I bought $59???? hello this is not $5.9 product? Their CS is so ridic that I can’t be bothered to argue anymore. waste of time. Lesson learned – always double-check before buying from them. After reading other reviews, it seems I’m not the only one with these issues. With this kind of customer service, they’ll struggle to match the quality of other Southeast Asian or even local Singaporean brands.

I didn’t stay long enough to browse properly because two sales assistants kept coming to me to bring clothes for me to try. It felt intrusive and hard-sell-ish. Maybe it will work on some customers but honestly the staff should read the room and only help those who look like they want help or welcome it. I politely said thank you and looked away not one but three times already and they still kept coming to me. Hopefully other branches are less pushy.