Shop Reviews

The service was excellent! They offer personalized clothing recommendations and ensure that the sizes are a good fit. I have consistently had a solid experience. Thanks !!!! Will be back again.

Your experience depends on who's available to serve you lol. I visited a week ago and the service was great. Unfortunately when I changed my mind and returned to change sizes for items I bought previously, one of the staff was flippant and acted as if I was burdening her by asking her to do her job. When I asked her to put the new clothes back in the plastic packaging, she rolled her eyes and said "Yeah. I was gonna do it.". Only for me to come home to find my clothes messily folded and stuffed into the bag. WITHOUT the plastic packaging. I didn't watch her pack the items as I went to look around for more clothes but I guess it's my fault for not checking the items AGAIN and trusting her to do as she said. Amazing range of staff hired by the brand, from friendly and helpful to lazy with an attitude problem. Visit at your own risk.

similar to other reviews sharing a warning out there contacted customer service to tell them a clothing of theirs had colour bleeding from it but their argument was there is no quality issue or complaints from any other customer and the label stated to “cold wash separately” how will i know there’s the “separately” word there it’s like a sneaky placeholder for knowing that their clothes won’t be able to be machine washed without a colour run? and allows them to evade any responsibility in such a scenario all they compensated was a voucher which made me speechless why will i still want a voucher from them when they have ruined every other clothing in that wash? even branded ones their cs is really next level all i say is buy at your own risk :) everything is buyer’s fault :) p.s. also did encounter a weird situation at their takashimaya outlet before whereby they kept allowing this group of tourists to take turns bringing more clothes in and taking turns with the one in the fitting room so that there’s ever no need to requeue or wait. it was almost like a play of musical chairs in a fitting room context it only stopped when a more senior staff (i think?) told them that there’s a long queue otherwise the rest of the staff allowed them to continue doing so at the expense of everyone else’s time good luck to those who continue shopping here love the treatment!

First time customer and drawn by their window display of style and colour theme. The service is friendly but the staff mainly conversed in mandarin and didn’t understand when I was asking if there was anything in silk (had to think hard to translate ) for summer back home . The quality seems good and the staff will give you new pieces for purchase Ended up getting 3 pieces for work - average $55 per item. Fingers cross the quality will last

Great style, affordable pricing and the service is fantastic. Must visit!

I like to go Sans & Sans Takashimaya boutique buy clothings, because all the staffs at Sans & Sans Takashimaya are very friendly and helpful. Like them very much 😊 …

Gd design , friendly sales persons

Friendly and their service was excellent.

Good service and very friendly, helpful staff

Love their clothes design! Exceptional service!