Shop Reviews

Attentive sales service The Chinese lady with spec. Lots of cool stuff.

Really enjoy my shopping here. Big and clean place. So easy to find the things i need in here! The store manager Jia hui and the rest of the staff's are all super helpful and friendly! Jia hui super knowledgeable of all the products and she will keep explaining to me how to use them and totally not pushy at all. Thank you for your excellent service!

It's a wonderful experience shopping here and with the help of Miss Carissa Chong and manage to get my needs also with her recommendations. Thanks

I am so happy to meet Honey promoter (Hairong) she was so friendly n very helpful . Although the brand she is not incharge. She knows well about store promotion. Store to hv more person like her. Should hv briefing with this super promoter. Thank you.

Nice experience shopping here. I managed to buy all the things that I was looking for. Quite a big outlet with a lot of stuff from Japan.

Very good range of Japanese medicines supplements and cosmetic and bathing products. Bigger store than the one near Ion Orchard. Great selection of heat packs for sprain and strains.

After I was done selecting the items to buy, I went to the cashier counter. However, there was no one there so, I waited for a few minutes. After which, no staff came so, I went to look at other items before coming back to the counter again. Then, I saw the manager and a staff talking to each other without realising that there are still customers who need to check out. After 5-10 minutes, I went back to the cashier counter. There was still no one there, but I spotted a Malay staff replenishing stocks at the counter. So, I said to her ‘There’s no one at the counter?’ She looked dismissive and uninterested, and proceeded to scan my items. There is no greeting. No effort to ask whether or not I am a member. Never bother to check whether or not I spend $38 worth of items to get the free LuLuLun Mask. I made sure that I bought $38 worth of selected items, but I did not get any free gift. I only chose the items based on where they pasted the wobblers cause Japanese products can be quite confusing. This is my first time shopping at Welcia-BHG and given this kind of service, I would rather not patronise this store again. I even feedback this to the management, but till now, weeks later, there is still no reply. Their member site is not that user-friendly and unable to provide whatsoever feedback.

I had a very disappointing experience at this store. Yesterday, I bought an eyeliner after seeing a sign that clearly stated shades 01 and 03 were 20% off. I double checked and picked shade 03 but after paying, I realized no discount was applied. When I went back to the counter, the male staff simply told me the promotion had already expired. If the promotion is over, the store should immediately remove the sign instead of misleading customers. This is very unprofessional and creates a bad shopping experience. I bought several items, and only after leaving the store did I realize I had been overcharged. Shoppers, be careful always double check the price before paying. I will think twice before coming back to this store.

Has always come here to get the Ishokudogen mask — super comfortable with a soft fabric that feels great on the skin. The rounded corners don’t irritate & the fluffy, flat ear loops don’t hurt even after long wear. It’s a very popular item & often sold out. Dropped by yesterday (21 April 2025) but the store is currently closed for renovations.

🟨Welcia-BHG ( Japanese pharmacy store) Ngee Ann City mall 🟩#B2-39, Singapore 238872 💜 Ms Nur Fateha, a young, cheerful and polite lady, attended to us. She is an awesome staff member:) 🩶 When I asked about the Japanese toothpaste specifics, Ms Fateha was able to explain in detail to me the toothpaste characteristics and aroma and etc. ➡️ This shows clearly she has passion for the job, and her deep intricate knowledge of many of the products on hand tells me she had taken time to study the store's products ( 🟨 just like what I had used to do in my father's bookstore). 🟩 I have been going to this Japanese pharmacy at Ngee Ann City B2 level = because I prefer the service here, compared to the lacklustre sales staff in Guardian and Watsons. 🟧 For me as a customer, good service is SUPER important to me.