Welcia Takashimaya S.C.

I had a very disappointing experience at this store. Yesterday, I bought an eyeliner after seeing a sign that clearly stated shades 01 and 03 were 20% off. I double checked and picked shade 03 but after paying, I realized no discount was applied. When I went back to the counter, the male staff simply told me the promotion had already expired. If the promotion is over, the store should immediately remove the sign instead of misleading customers. This is very unprofessional and creates a bad shopping experience. I bought several items, and only after leaving the store did I realize I had been overcharged. Shoppers, be careful always double check the price before paying. I will think twice before coming back to this store.

When checkout, we were served by the store manager. She is so rude. She throw the product on the table after she scan The whole time, she was looking at her phone when passing the receipt. This will be the last time we visit.

A disgusting experience - I was told that this brush was a broom to sweep dirt and dust…I just used it to try some new products. Wondering how many customers got confused and used it as well? This brush was put together with other testers on a display table. It absolutely looks like a proper makeup tool.

Very bad experience with a young long hair cashier. She is insensitive to customer’s time even with a long line of people waiting and took her time to slowly to do every step. She asked if I was member and proceeded to scan each item. She asked for my mobile number and then said she couldn’t find my membership records and kept asking me to repeat the number for her to check. After several tries, she asked me to scan the QR code to sign in. But I have never needed to use the app before and didn’t have a password. Then she proceeded to ask me for my email. The system fails to recognise the email and she then asked for my name. Finally, she found my membership record and very slowly explained that my phone number in my records is missing a number. I responded to tell her to hurry and correct the number in the system because there’s a long line of customers behind. She asked for my number again but when I said it, she’s not paying attention. After about 10 times repeating my number, I kinda flared up and asked for a piece of paper. She still doesn’t want to give me a paper and I said the number again. At the end, I had to raise my voice and insisted for a piece of paper to write my number down for her because I’ve been repeating the same number for more than 10 times while the queue behind is getting longer. She said “it’s ok” many times when I hurried her which really irritates me because it’s very poor time and customer management. And then while I thought it’s done, she told me to take out every item from my bag to scan again! After everything is done, and after I said I can lodge a complaint to the manager, she still say it’s ok. She did not apologise and the whole time, she used one hand to cover the staff ID she’s wearing. Welcia, please train your staff. They need to be more nimble in handling situations. If the phone number in a member’s record s wrong, quickly rectify it and do the next steps and be concerned of the customers in line behind. It’s not ok to make customers wait for your inefficiency. And please learn to apologise.

After I was done selecting the items to buy, I went to the cashier counter. However, there was no one there so, I waited for a few minutes. After which, no staff came so, I went to look at other items before coming back to the counter again. Then, I saw the manager and a staff talking to each other without realising that there are still customers who need to check out. After 5-10 minutes, I went back to the cashier counter. There was still no one there, but I spotted a Malay staff replenishing stocks at the counter. So, I said to her ‘There’s no one at the counter?’ She looked dismissive and uninterested, and proceeded to scan my items. There is no greeting. No effort to ask whether or not I am a member. Never bother to check whether or not I spend $38 worth of items to get the free LuLuLun Mask. I made sure that I bought $38 worth of selected items, but I did not get any free gift. I only chose the items based on where they pasted the wobblers cause Japanese products can be quite confusing. This is my first time shopping at Welcia-BHG and given this kind of service, I would rather not patronise this store again. I even feedback this to the management, but till now, weeks later, there is still no reply. Their member site is not that user-friendly and unable to provide whatsoever feedback.