Shop Reviews

Love this Japanese drugstore. Huge selection of lifestyle products, at a great price! Always a pleasant experience here, and love how big this store is! Definitely my fav welcia store in Singapore!

When checkout, we were served by the store manager. She is so rude. She throw the product on the table after she scan The whole time, she was looking at her phone when passing the receipt. This will be the last time we visit.

Dropped by this afternoon to pick up some great buys from Perfect 10 promo. Was warmly greeted by Ms. Hai Rong (Nature’s Nutrition) who professionally helped me to pick some of the good buys she’s promoting. Thanks to her, am looking forward to try her recipes for wellness. The staffs were equally helpful too when making payments. Great shopping experience.

A disgusting experience - I was told that this brush was a broom to sweep dirt and dust…I just used it to try some new products. Wondering how many customers got confused and used it as well? This brush was put together with other testers on a display table. It absolutely looks like a proper makeup tool.

Very bad experience with a young long hair cashier. She is insensitive to customer’s time even with a long line of people waiting and took her time to slowly to do every step. She asked if I was member and proceeded to scan each item. She asked for my mobile number and then said she couldn’t find my membership records and kept asking me to repeat the number for her to check. After several tries, she asked me to scan the QR code to sign in. But I have never needed to use the app before and didn’t have a password. Then she proceeded to ask me for my email. The system fails to recognise the email and she then asked for my name. Finally, she found my membership record and very slowly explained that my phone number in my records is missing a number. I responded to tell her to hurry and correct the number in the system because there’s a long line of customers behind. She asked for my number again but when I said it, she’s not paying attention. After about 10 times repeating my number, I kinda flared up and asked for a piece of paper. She still doesn’t want to give me a paper and I said the number again. At the end, I had to raise my voice and insisted for a piece of paper to write my number down for her because I’ve been repeating the same number for more than 10 times while the queue behind is getting longer. She said “it’s ok” many times when I hurried her which really irritates me because it’s very poor time and customer management. And then while I thought it’s done, she told me to take out every item from my bag to scan again! After everything is done, and after I said I can lodge a complaint to the manager, she still say it’s ok. She did not apologise and the whole time, she used one hand to cover the staff ID she’s wearing. Welcia, please train your staff. They need to be more nimble in handling situations. If the phone number in a member’s record s wrong, quickly rectify it and do the next steps and be concerned of the customers in line behind. It’s not ok to make customers wait for your inefficiency. And please learn to apologise.

Great price and quality

👍🏼👍🏼 …

I bought 2 bottles of liquor. During my shopping in this shop I received excellent service!! I have to specially mention this sales lady name Wannisa, if you meet her you are lucky. Other than the quality alcohol they have in the store, this sales lady enhanced the experience and definitely make your drinking experience better.

Ms Wannisa at Takashimaya rendered great services, her friendly and professionalism impressed me :). She is an asset to your Company 😘 …

Was served by Lachmann who provide over the top service. Bought 6 bottles of wine for a company but had to exchanged due to internal miscommunications, he and Cellarbration ops team responded promptly on the request and everything was done almost immediately. Also had some sample of whiskey served by him, he knows his whiskey well!