We ordered the steak with fries, miso codfish, curry lamb shank, and duck confit. We requested the steak to be 50% well-done, but it ended up overcooked and the meat was very tough. The lamb was tender, but the curry sauce lacked flavour. The duck confit and miso codfish were both tasty, but the portions were very small. Considering the portion size, it felt expensive, and we were still hungry after finishing the main courses.
They also serve pastries and sandwiches. However, the service was very poor when taking our order. We had to repeat our orders several times as the staff didn’t bother to write them down. She didn’t even ask how we wanted the steak done and just walked off until we had to stop her ourselves. The staff seemed like trainees — we had to raise our hands high and wait a long time to get their attention. They weren’t observant, didn’t notice when our water was empty, and we had to keep asking for refills.
Overall, it was totally not worth it.
Got a table for one easily as there was no queue. Ordered Chicken Roulade, but was served Bake Chicken Rice. Dish was changed with apologies. By the time the correct main course was served, I have already waited for 45 minutes. Dish quality is good, and so is the lemon tart. Communication between service staff seemed a bit of out of sync, but they still try to their best, kudos to them.
My experience at Alessandro Shoes | Djien Pte Ltd was memorable not only because of the quality of the products, but more importantly due to the exceptional service provided by Aveline. In an era where retail interactions can often feel rushed or transactional, Aveline delivered a level of professionalism, attentiveness, and genuine engagement that truly set this experience apart.
From the outset, Aveline was warm and welcoming, creating an environment that felt comfortable and unpressured. She took the time to understand my needs before offering recommendations, demonstrating strong product knowledge and an impressive attention to detail. Her explanations of the different styles, materials, and fit were clear and thoughtful, allowing me to make a well-informed decision with confidence. At no point did the interaction feel sales-driven; instead, it was evident that her priority was customer satisfaction.
What made the experience especially unique, however, was the depth of conversation that extended beyond footwear. During our interaction, we had a detailed and engaging discussion about finance and the volatility of current global markets. Aveline displayed a remarkable understanding of financial concepts and market dynamics, speaking thoughtfully about uncertainty, trends, and risk in a way that was both insightful and articulate. This level of financial knowledge was unexpected in a retail setting and added an intellectual dimension to the experience that made it genuinely enjoyable.
This combination of strong professional competence and intellectual curiosity speaks volumes about Aveline’s character. She is not only skilled in her role but also personable, well-informed, and capable of building meaningful rapport with customers. Her ability to seamlessly balance excellent service with engaging conversation reflects a high level of emotional intelligence and professionalism.
In conclusion, Alessandro Shoes | Djien Pte Ltd offers high-quality products, but it is individuals like Aveline who truly elevate the brand. Her dedication, knowledge—both in product and finance—and genuine approach to customer service made this visit stand out. I would highly recommend the store to anyone seeking not just quality shoes, but a thoughtful and enriching retail experience, and I would gladly return to be assisted by Aveline again.
Ave has been one of the nicest person to buy from thus far, not to mention being humble and knowledgeable.
As they have grown to carry many brands, I also followed suit to purchase their well made lasting brogues and oxfords. 7 out of 10 pairs of my formal shoes came from them.
They also have “end to end” solution, be it shoe horn or shoe care. If you need it, it can even be delivered to your door step within a day. That is what I call service.
Been buying on and off from Aveline over the years, and every single time has been an absolute pleasure. The shoes are of great quality and really durable yet really stylish. On and off they have really good deals that won't make you hesitate on spending for quality products.
Wonderful leather care products! I cleaned all my leather handbags and shoes, then used the conditioning spray and sponge provided to condition them. It was easy to use, smelt great and my leather items look so much better now! A must buy!!
Bought their leather care products and it was amazing. Too amazing that my mum saw it and she brought out her handbag collections for me to apply the leather spray. If i could rate it 10 star, i definately would.