This is my first time to have Botox treatment and I have consulted many doctors about the risks of this treatment. I finally chose to come here through a friend's recommendation. Dr. Lam is very skilled and addressed my concerns one by one. I feel at ease when receiving the treatment. The results after the treatment are always amazing. She is very patient and always asks about my condition during the injection. Her nurses are also very patient and nice. More importantly, Dr. Lam's high-quality technology makes me feel at ease. It is also very sure that I made the right choice. Highly recommended!
❌❌❌Misleading Marketing, Poor Service
This review serves as a warning to others considering Ageless. I feel compelled to share my deeply disappointing experience at Ageless, a stark contrast to the perfect 5-star rating that initially drew me in.
1. Initial Consultation and Treatment Decision: I first visited Ageless in Nov 2023, drawn by Dr. Lam's reputed expertise. During my consultation, I expressed interest in Thermage and Ultherapy for aging concerns, but Dr. Lam recommended fillers instead, suggesting Thermage/Ultherapy for later. Trusting her judgment, I proceeded with the fillers, which cost $6300+GST for three syringes—a price significantly above the market rate. Despite the high cost and no visible improvement, I trusted her expertise and purchased a credit program on the day.
2. Switching Doctors: By Dec 2024, ready to pursue the initially discussed treatments, I was informed of Dr. Lam's unavailability and was instead directed to another practitioner, Dr. Vera. The staff assured me that the treatment results would be identical regardless of the doctor since the same equipment was used. This rationale made me question why treatments performed by Dr. Lam were priced higher if the outcome would be the same. I later realized that Ageless uses Dr. Lam as a branding tool to attract new customers and allure them to sign on credit packages, only to redirect them to other less-experienced doctors while still charging exorbitant fees.
3. Experience with Dr. Vera: My consultation with Dr. Vera was appalling. After a lengthy wait in a cramped, unventilated room, she presented a sales-driven approach rather than focusing on my needs. She pushed Morpheus 8, the most expensive option available. It was also inconsistent with the advice from Dr. Lam which confused me. I suspect Dr. Vera was more interested in selling based on price rather than suitability, as I have been regularly doing treatments at another trustworthy clinic in Singapore, which also offers Morpheus 8 at a much lower price, yet did not recommend it due to its high cost, painful process, and minimal benefits for my skin condition.
4. Unexpected Consultation Fee: Adding insult to injury, I was charged a consultation fee despite being an existing customer with a prepaid credit package. They insisted on a separate payment for the consultation, citing it was mentioned in a WhatsApp message and claiming that the credit package could only be used for treatments. When I challenged this fee that it was not stated in the initial package agreement I signed, the staff coldly stated it was company policy—a policy they refused to disclose when I requested to see it. This illustrates the clinic’s opaque policies and tendency to impose hidden fees. I’ve put a screenshot of a conversation I had with another clinic who clearly stated that they do not charge consultation fees for existing customers, which is the industry standard in my experience.
5. Inconsistent and Extremely High Prices: The treatment prices at Ageless are inconsistent and generally much higher than market rates. For example, last time I checked, Morpheus 8 is 60% higher than another clinic I consulted, and Ultherapy is double the price. If treatments are performed by Dr. Lam, the price increases by an additional $1000+. As their staff member admitted, the results are identical, so why the higher fees?
6. Final Thoughts: The overall handling of my case by Ageless has been incredibly disheartening. The clinic operates with a short-term focus on financial gain rather than fostering long-term patient relationships. After expressing my dissatisfaction, no one from Ageless showed any initiative to resolve the issues; instead, they hid behind formal messages signed by "Ageless Management Team," never apologizing or showing genuine concern. It’s clear they spend more time defending themselves than addressing customer issues. I expect Ageless to defend themselves again after this review, as that’s apparently where they focus their efforts. Sad, but true.
I recently had filler injections done at Ageless Medical and I’m thrilled with the results! From start to finish, the experience was exceptional. Dr. Lam took the time to listen to my goals and thoroughly explained the procedure, which made me feel comfortable and informed.
The treatment itself was relatively painless, thanks to the local anesthetic used. I was pleased with how natural the results looked. The subtle enhancement has made a noticeable difference in my appearance, giving me a refreshed and youthful look without being overdone.
I highly recommend Dr Lam for anyone considering fillers. her professionalism, skill, and attention to detail truly made a difference. Thank you!
I had filler done with Dr. Lam and I couldn't be more impressed with the experience. From start to finish, Dr. Lam was professional, gentle, and reassuring. she took the time to explain the procedure clearly and made sure I was comfortable every step of the way. The injection itself was virtually painless, and I appreciated how quick and efficient the whole process was. Dr Lam and the staff made me feel at ease, and I left feeling confident and well-cared-for. Highly recommend Dr. Lam to anyone needing a knowledgeable, compassionate doctor!
Dr Lam is extremely skillful and I always feel at ease with peace when I'm about to enter into treatment. The results of the treatment are always amazing. She's patient and always check in while injecting to see if my body is adapting well to her treatment. I've been doing skin aesthetic treatment with her since 2017. Her nurses are patient & nice people. More importantly, Dr Lam's quality skill is what makes me at ease. Highly recommended!
I have been going to Dr Lam since 2014. She appreciates and enhances all kinds beauty, not just the straight-browed, pointy-chinned ideal perpetuated by Korean soap stars. I go to Dr Lam knowing very well that she will enhance my good features rather than force them into a specific mould.
I have been going to Dr Lam for laser facials for close to 2 years. Just thought of penning down my review as I felt really well taken care of by her team and herself today. They really tried to make the experience comfortable. Each session is always accompanied by many useful skincare advice and chit chats both with herself and her team. She never stinge on her time with each patient which was really admirable given the really busy schedule she has. Of course that aside, my skin is really well taken care of. Looking forward to my next treatment!
I am personally very impressed with the professionalism, expertise and know-how of Dr Lam. I have been with Dr Lam for treatment since Nov 2019 and I highly recommend my network to Dr Lam. Right from my first treatment with Dr Lam, Dr Lam exercised great patience in explaining the various treatment and approaches that were in my best interests. She served with care and I felt understood since the first time I met her.
I have tried many treatments elsewhere in the past and Dr Lam’s level of efficacy of treatment and professionalism stood out as number 1 for me.
I am grateful to have met Dr Lam and I trust her fully as my doctor and as a friend. All the best to Dr Lam and your team at Ageless Medical. Thank you.