Shop Reviews

29 Nov around 6.45pm, I was browsing in the store near the cashier when someone bumped into me quite hard (hard enough to almost trip over). I thought it was an accident at first but when I turned around to see, it was a female staff member, and she didn’t apologize. The other staff at the cashier were laughing away after that. I didn’t think anything was off; there are rude people everywhere. I only realized the female staff had bumped into me on purpose when the cashier staff were laughing and joking, saying “Wah, you trying to start a fight?” The female staff said yes. “Every time you come in, you always try to start a fight!” (Something along those lines.) From the way they joked, I assume this is a common occurrence and they’ve gotten away with their bad behavior often enough to treat customers however they like. I left immediately because I was angry. Terrible experience.

I have always enjoyed the great service at Welcia however the manager at this outlet lacks any interest in serving customer. His staff was very kind to assist me to get a replacement i needed for a product i wanted to change. He then outright said no, there is no exchange for items from other outlets. I went back to the original outlet i purchased from and they said the policy was ok to change at any outlet 🥲

This outlet ,morning spec ch cashier not v pleasant n friendly.As compared to other outlets

Nice experience shopping in Welcia Orchard mrt. Good discount and the cashier (Ms Goh Jing Ying) is nice and super patient, she explained the benefits about join Welcia member and stamps collection, and suggested some good discounts. Very helpful! Thank you so much, Ms Goh! 😊 …

The cashier lady name Goh Jing Ying is very rude and even raise the voice to shout the customer. She is very impatient and show the blacn face when doing her cashiering duty. Hope the management can seriously look into this matter.

Alexander served me with a clear voice and gentle tone. Very good hospitality

I am writing to provide feedback regarding my recent customer service experience at Welcia's Orchard MRT branch. On Friday, April 18, I purchased a product. Upon arriving home, I realized that I had mistakenly taken the wrong design due to the different designs being displayed together. Today April 20th, I returned to the store to request an exchange. However, your staff member, Kartina, informed me that an exchange was not possible because I had paid via ShopBack and should have returned on the same day of purchase. She also stated that an exchange was not possible without the receipt. Although I have an online copy as a member, she insisted that exchanges are not allowed. I have often made purchases via ShopBack and have never encountered this issue. Moreover, this incident would not have occurred if the similar products were not placed together. Not only is the service unreasonable, finding a platform to provide feedback is also difficult. Is this company even functioning properly?

I'm quite surprise with the bad reviews here. However I was here yesterday to repurchase their Amazing bhg moisturizing mask. I must say I was very impressed with their excellent customer service especially the Filipino lady (which I didn't manage to get her name) and the cashier guy Gosse. I'm really amazed with his service that he would go extra miles to get the mask for me eventho the mask is sold out in their outlet. Honestly is "very rare" to find a staff who really put in effort and go beyond to help their customer. I truly love the top notch friendly and professional customer service that I’ve received from both of them!👍👍 Keep it up! :) Definitely will return to this store again

Absolutely fabulous place to shop for japanese and korean skincare. V obliging and helpful. Recommend shopping there

🟣 Welcia-BHG Orchard ( 日本 shop) 437 Orchard Rd, #B2-01, ●Orchard MRT Station, Singapore 238878 ❇️ I came here several times to this Welcia BHG pharmacy to buy the Japanese toothpastes and other pharmaceutical items. 🟨 This Japanese pharmacy is very easy to access. ✅️ It is sited at a corner adjacent to Orchard MRT Station. ❇️ It is actually situated at one end of the tunnel linkway-passage pathway from Tangs Dept store to Orchard Mrt station at B2 level. 🟨The cashier staff are always friendly and helpful as usual. 💜 I Love using their Sato brand Acess Japanese toothpaste. 🩶 This Acess toothpaste may be pricier than the regular toothpaste, but it absolutely cleans the teeth very well and removes all plaque. ✅️So it is worth it.