Shop Reviews

Updating my review (from one star to two stars) since I got a call from a senior operations manager the following day after I posted the negative comments about waiting time. She listened patiently and explained precisely what caused the delays. She also promised to improve their queue management system going forward. Although this does not change my bad experience at the clinic, it shows that the management team really values feedback and want to make an improvement. I’m going back for a routine check up in 6 months time and will see if there’s any change. ++++++++++++++++++++++++++++++++ Five star for Dr Esther Chuwa, she is very kind and professional as usual (I’m not a first time patient), no complaints at all. But whoever manages her appointment schedule is a complete disaster! I made an appointment at around lunch time and only managed to see her 1 hr+ later. What’s odd is that during my whole waiting time there it seems that this is completely normal (?!). I don’t normally complain about waiting time when I see doctors because I understand that earlier appointments can overrun. But 1hr+ is not acceptable in private clinics like this in my opinion. Patients’ time needs to be respected as well. It ruined my plan as I have scheduled other meetings afterwards. It would be a shame if the reputation of the clinic is affected by bad time management. I do hope that this can be improved.

Dr Esther Chuwa is a great and professional doctor. However, I think the appointment system really needs to be improved. My appointment was scheduled for 1230pm, I arrived at the clinic at 1220pm and only then did I receive a text from the clinic at 1221pm that I should arrive 30min later as there was a delay. However, close to one and a half hours later, at 1340pm, I am still waiting. The doctor is busy and her time is important, but so is the time of the patient. Patients do have a life too, and it cannot be that I'm being penalised for playing my part to be on time, and when I’m already paying so much to see the doctor. It is very disrespectful and really unacceptable.

I have been seeing Dr Tan Yah Yuen regularly for 1 1/2 years and have been extremely happy with her. She is kind and calm and patiently answers all my questions. My recovery after my surgery was swift and almost painless. Clinic can be really busy with long wait times but the medical service here still deserves 5 stars.

Brought an elderly family member to see Dr Joy Lee and had a very bad experience. Nurse ushered elderly into the ultrasound room alone and ultrasound was done in a rush BEFORE consultation with us, no consent was even asked or given. We were shocked by this. Dr has very little patience as well. Would not recommend seeing this doctor. Staff were very polite and friendly.

This is truly a one-stop practice, using the latest 3D mammogram (for the record, at point of writing … July 2024 … SGH and the polyclinics are still using 2D mammogram) and having their own breast MRI, OT, as well as recovery rooms. SGH, however, offers specialised genetic counselors, and could offer patients to be subjects for research experiments. Unless subsidised at restructured hospitals (translated: very long wait times), the consulting rates are only slightly more expensive at Solis. Dr Joy Lee was highly recommended to me by my family friend (an established specialist in another field). For 2 decades, I followed her from Mt Alvernia Hospital (MAH) to Solis….though I love MAH v much! The waiting time compared to MAH is much shorter. Overall, the Pandemic has also helped doctors to manage wait times better. From early stage detection (VABiopsy), to lumpectomy (day surgery), it was all done within 2 weeks in April 2024… all at the premises of Solis. Only some pre-operation procedures are done at Mt. E. What a gem! Although I never doubted her competency, Dr Joy Lee explained in detail how she will be operating the affected area. A procedure where restructured hospitals may not be able to execute due to time constraints. There is a high level of comfort (especially when one is not well) to have an experienced specialist + well-trained nurses with excellent bedside manners & communication. Am deeply thankful for the entire team. Finally, if you have dense breasts and have lots of calcifications, PLEASE go for 3D mammograms. Better to have early detection and early intervention.

I’ve been seeing Dr Esther Chuwa since 2016. She is an excellent doctor and very skilled surgeon who has seen me through breast cancer surgery and continues to see me for follow-ups to this day. Esther is compassionate, caring and very reassuring - the kind of doctor you want to have when you have to deal with the big C. Kudos to her team of nurses who are helpful and efficient in supporting her. I appreciate the time that Esther spent during consult with me when I was first diagnosed, because I had so many questions and fears. That may have led to patients after me waiting a little longer. For this same reason, I understand that there are appointment days where I have had to wait a little longer for the person before me, who may have needed that longer consult time. I have recommended Esther to many friends and acquaintances and they have given me very positive feedback about their experience with Esther.

Dr.Tan provides a sense of security. She explains well regardless of how serious the situation you are facing. I had a surgery with her and cut is very clean and the scar is almost invisible after few months.

I have been seeing Dr Tan Yah Yuen for a few years already, from her clinic in Mt E Orchard to the current Solis in Paragon. I recently underwent a VAB under her safe hands and wish to pen down my gratitude to her. Dr Tan is very competent and reassuring who patiently addresses all my concerns and is undoubtedly one of the best doctors I have encountered. My post-op recovery was surprisingly quick and relatively painless and I have Dr Tan to thank for her skillful hands! Her nurses are very friendly too and I always have a pleasant experience at her clinic. A big thank you to Dr Tan, and she certainly comes highly recommended.

I had a great experience with Dr. Esther and her team. They are both professional and patient. Dr. Esther explained my condition clearly using a simple drawing, which helped me understand it better. When my biopsy results came back, the assistant promptly called to share the good news, which brought me relief rather than having to wait several days for my next appointment.

Was seen by Dr Lim Sue Zann. Dr Lim is an amazing doctor, kind and clear in her explanations and care. She was decisive in her recommendation for course of action and follow-up and understanding to my requirements. I really am blessed to have encountered her as my doctor.