Shop Reviews

Bought some desserts as a gift. They look great visually. The cake was nice. Got some bon bons as well (Rum, Strawberry & cream, Bakkwa chicken, Whisky Orange, Gingerflower) Almost all of them were pretty mild and just tasted like plain chocolate. "Strawberry & cream" had a light strawberry aftertaste. "Whisky orange" also had a slight alcohol taste. The rest were underwhelming, especially the bakkwa chocolate. Overall not worth it, especially for the price. (We even ordered it twice cos our first box melted in the car-not the shop's fault)

I tried two cakes - strawberry ($10) and chocolate ($10) for takeaway. They looked great but tasted ok - the strawberry one was very gelatinous and the chocolate one didn’t have a very intense flavour. I have enjoyed the desserts at 2am but these ones were quite disappointing. I have had much better cakes from Origin+ Bloom at MBS or from Lemuel Chocolate. The service was also meh - the gentleman working there was busy with inventory and took a while to get his attention. He was slow and not very friendly.

Disappointing! Won’t be back! I wanted to get 3 chocolates but they say they don’t sell in box of 3 so i increase to 5 then they say ok. 1 bonbon $3.50 as seen in Pic 1 but upon payment, tell me $25 for 5 and saying it’s a special box. $25 can get me 7 bonbons so i ask why the markup they say the box is special and can be used for further purchases, get 5% off (saleswoman was not sure about this also). i DID NOT ask for any special box and felt that you decided to sell me a special box of 5 for an EXORBITANT pricing. my complaints: 1) if don’t sell in individuals (or 3, or 4 or any odd numbers), why even list the per piece price of $3.50? 2) if you have special box, at least let me know before i order? because the pricing list of special box is at a tiny corner above the display right before payment (Pic 2 orange circle) 3) the math does not add up. (3.50x5= 17.5, you’re up charging me by 7.5 for an honestly lame and boring box, of which the $7.50 could be spent on 2 more bonbons) even other competitors like awfully chocolate, royce etc. have holiday packaging at NO cost so WHY ARE YOU CHARGING ME $7.50 for a BOX???? if it’s just a small markup i am fine. $7.50 is exorbitant pricing!!! 4) saleswoman was kind of rude, matching the other negative reviews. used to patronise Janice Wong for holiday goodies, not anymore. BYE BYE.

Uniquely artistic delicious and delicate chocolate and desserts. So glad I found this and bought a customized selection as a special gift for a friend. Some previous reviews weren’t positive about the service but I found the 2 ladies were served me not only knowledgeable but very helpful and sincerely courteous, patient, and welcoming. Definitely coming again!

Pre-ordered 3 bottle of Janice Wong Double Chocolate Sea Salt Cookies for collection at Paragon outlet. Collection process was seamless. Staff were friendly and promptly handed over the order after a quick verification. Giving 1 star for the service. The cookies deserve 0 stars. The double chocolate sea salt cookies are overated. The taste is overly salty. Would not recommend. At $28 for 28 cookies, definitely not worth the price.

Friendly staff and willing to go out to assist with the orders fulfilment 👍🏻

Server is friendly. She recommends which drink is nicer to go with my combo.

Staff claim the super black over burned charcoal bottom of the chicken pretzel dog is normal. It is supposed to taste very nice but not for this outlet!!! Be warn

Great service by the staff at Paragon outlet for helping me sign up for an account & 15% off for the bday benefit. Anna was really helpful! 😊😊

staff are always very friendly and welcoming! very prompt service as well!