Nicole
I’m not someone who usually leaves reviews, but I felt compelled to share my experience because I was genuinely disappointed. I booked an eyelash extension appointment via Fresha for 5:30 PM. When I arrived at Level 1, the staff looked confused and didn’t seem to be expecting anyone with a booking. Eventually, I was taken downstairs to a basement outlet, which was fine because i’m aware that they have 3 shops within Lucky Plaza. The procedure was supposed to take just 1 hour, but halfway through, the beautician left to attend to another customer — with no explanation. I ended up waiting around, and the whole appointment dragged until 7:30 PM. No communication, and no offer of compensation for the extra time I had to spend waiting. Not sure if they were short staffed but the least they could do was to inform me right from the start. The work wasn’t exceptionally good either, have had better service elsewhere. Overall the whole experience felt very disorganised.