Shop Reviews

Ordered the pistachio and the high protein flavours. They let me try all the flavours before buying. Pistachio was nutty, not too sweet, a little savoury. High protein was ok, also a little savoury, and more vanilla and not overly sweet. Both flavours are ok, not the best gelato I’ve had. And tastes slightly bean-ny and earthy. Not as light as a normal gelato, but feels just as creamy. Poor value at $8 per scoop, but luckily I paid $8 for two, on a special promo.

This is a lovely shop with great service! The experience is wonderfully smooth and satisfying from start to finish. They first let you sample all the flavors you want before you proceed to place your final order at the auto machine. It makes the decision-making process fun and easy. I tried the vegan tofu flavor, and it was quite a pleasant surprise—it tasted exactly like natural, high-quality soy milk! I will definitely be visiting again the next time I am in the area.

OMG DAMN NICE?!! PLEASE GET THE PISTACHIO FLAVOUR. My partner and I were fighting over the pistachio cup after buying it. Can skip the original tofu, nothing special but still quite good for those who just want something plain and tofuy. We went on a sunday night after dinner and it was crowded but totally worth the hype.

4.5/5 You can sample the flavours before deciding on which flavour to purchase. We got the High Protein Tofu flavour which was unique and very delicious, it was creamy and not too sweet and I enjoyed it very much. The pistachio was nutty and quite nice as well but I didn’t think it was as good as the tofu gelato. There’s a small seating area for the customers to enjoy their gelato but the seats were rather uncomfortable. The shop has a nice minimalist decor. They may be opening another outlet as I recall seeing their logo on a renovating shop space while passing through the connecting walkway between Wisma Atria and Takashimaya.

Premium ice cream served in this cosy spot. At $8 a scoop, slightly on the pricier side but the flavours were well worth it. Free tastings were available and great for first time customers to get a gist of the various flavours available. Enjoyed the sweet corn flavour immensely, corn flavour was intense and enjoyable. The sweet potato was earthy and not as sweet as the sweet corn but still a good option.

Want to compliment the staffs in this branch being friendly and helpful. They even went the extra mile to find a used cardboard for me to shelter from the rain. Well done and keep it up 👏👍 …

Alex has a wannabe/ try hard aussie accent who is condescending and extremely unhelpful towards his customers. If you’re so disillusioned about being in retail service line, then just quit. It’s not worth keeping someone like this in luxury if he’s only kept because he has been abroad or “studied overseas”, get a grip. I’m never stepping one foot in this shop again, as much as I love this brand, the service just ain’t cutting it.

The whole shop is closed only for 5 customers, with a long queue building up outside. Not sure if this is what Balenciaga brand is worth or if the sales staffs are not well trained. Definitely thumbs down for the service. Would never return to this outlet or even other outlets

Love this place and the Balenciaga triple S series the best!!!

Mr. Hansel Poh's exemplary service, marked by his meticulous attention to my needs, undoubtedly positions him as a candidate for promotion within the Balenciaga team. His personalized approach to customer interaction not only ensures satisfaction but also fosters a connection that goes beyond a typical shopping experience. Considering his exceptional product knowledge, proactive engagement, and dedication to delivering a tailored service, I believe Mr. Poh has the qualities necessary for a more significant role within the Balenciaga boutique. A promotion would not only recognize his outstanding performance but also allow him to further contribute to the success and reputation of the brand.