Lo'vyn Lai
Food: (+) Good quality control across all the branches I've tried. The same taste I love. Atmosphere: (+) Cozy ambience (-) every time I come, I have to search through the utensils rack for a fork and a spoon that doesn't have solid food remnants stuck to them. Service: This is not a complaint and more of a feedback to the management - I believe the staff is overworked, contributing to the subpar service. (-) Once, the self-service kiosk was not working and I informed the staff. However, the staff appeared to ignore me—a recurring pattern observed among the employees, possibly due to their overwhelming workload. (-) When seeking a sample of soup before ordering, gaining the staff's attention is challenging. Even upon success, extended waiting times lead me to order without trying the new soup. (-) Today, a staff member informed me that the sample would be served with my food, defeating the purpose of sampling after selecting my soup.