Shop Reviews

Amazing shop amd staff. Glad I came to the singapore store. Prices in their home country are great... staff were great as well

I liked the place and collection.

Was at Charles & Keith here to purchase a heels with my partner. The store staff is good and prompt but really busy during weekend. There's discounted footwear here and accessories.

Nicole was very helpful when I need to make an exchange. And so was her colleague who served me. I believe her name is rules Thunyarat Thikham. She very patiently waited on me as I tried various designs.

I want to express my sincere gratitude to Jean for her exceptional service. My heels broke in between work errands, and Jean went above and beyond to help find a good match. I was anxious and picked the first pair I liked but it was out of stock. She patiently recommended similar designs under time pressure. Her attentiveness and efficiency made a significant impact on my experience. Knowing that I was gonna wear the new pair immediately, she made sure to peel off the protective layer and removed the remnants of the price tag with alcohol before I walked out of the shop. She also took the initiative to ask if I needed help to dispose of the broken pair. Though I had to settle for a display piece due to size shortage, Jean's outstanding assistance made up for it.

Any of the Charles and Keith stores is a must visit if you are in Singapore. As it is a Singaporean brand you get it at a price which is at least 50% less compared to india . Great quality products at reasonable price

All staff are well trained especially Mr. Robin. He gives idea that really fits you well. He ensure the value of your money. Staff are all very patient, eventhough its very busy, they still can handle the crowd. Kudos do somerset c&k team 👍🏼. …

Good! Staff is friendly. The shoes cater to quite a wide range of taste. The bags and accessories are also quite good.

Store manager was rude and ignorant.Did not listen to customers advice when spoken to nicely.Instead, backlashed customer with a rude tone and even went on to do her own thing.A piece of advice on how to redeem a voucher when manager processed it wrongly ,came with such a rude attitude.Not even an apology when it came to conclude customer was right all this while .The manager was wrong. A staff behind the manager even almost turned aggressive with the piece of advice given.A staff named manager should not be so rude. The high position of hers does not give the right to be both rude and ignorant. Especially to customers. Same goes to the other staff that almost went aggressive.Though the phrase “customer is always right” doesn’t apply all the time, it definitely applied to this situation. I believe the words “good customer service” does not mean for the staff to be rude and have the mindset that they are higher and above others, treating customers like peasants. I sincerely hope you can take action to make this store a better place for both staff and customers.

Poor customer service. Negative experience. They told me to call the other store to check for the item that I wanted to buy as it’s unavailable at their store . They can’t even be bothered to call on my behalf . The website does not provide the most up to date information of the items when it indicated that the item was available when it wasn’t .