See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Yun
Was attended by a lady staff. Not so sure if she’s a Thai or Vietnamese but she was very patient & smiley throughout. Even though the size I told her at first was too small, she says it’s alright & got me a bigger pair. She also gave me her opinion when I was deciding between 2 designs. Thank you for the service.
MeiLing Chan
Good! Staff is friendly. The shoes cater to quite a wide range of taste. The bags and accessories are also quite good.
Elise Yip
I saw a bag online that I was keen to purchase and made my way to the store to try on. Unfortunately the actual colour was very different from online photos so I was contemplating in the store. I asked one of the male staff if I could try on two bags to compare and he looked unwilling to bring the bags down for me (they were located high on the shelf). I went up to another staff to ask if they have a bigger size option but he told me I could check on the online website. It’s very distasteful to see that they were more enthusiastic to serve foreigners than locals like myself who is already a member. I would not return to this store but visit other outlets with better customer service.
C C
This store clerk has a problem with his attitude! The tone of the guest is very disrespectful and indifferent! Even using an impolite tone to refute the guest! It is necessary for the store to educate her!!! It affects the mood of consumers too much.
Connor Lin
I would like to express my sincere thanks to your staff Mun Kei Vivian Lim (a Malay gentleman). I purchased three small wallets while he assisted me, as I was having a hard time deciding which one to choose. Although it’s a small matter, he was extremely helpful, and I ended up deciding to purchase all three wallets. He was very patient and even took the time to check my membership for me.
Лера Филиппова
didn’t tell about exchange policy and didn’t give us a box (needs for exchange)
Bernice Lim
Caden was really responsive, sweet and took great care of us. Got me a pair of 860s from him.
Christine Quah
Fatulah was friendly, helpful and provided excellent customer service. He was genuine and sincere in helping me. Thank you so much
D O
female over the counter and tall male staffs are more interested in talking among themselves, rather then attending to customers. Very unwelcoming and arrogant staffs.
zi kai ong
I came here to find a pair of shoes for my partner but ended up getting one for myself too. Lian Jian was an exceptional sales associate—knowledgeable, attentive, and thorough. He carefully recommended shoes based on our needs, took the time to explain his choices in detail, and went the extra mile to help us find the exact colors we wanted. Truly outstanding service!
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