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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Gina Gina

Clean, comfortable, and inviting environment, with warm and friendly staff. My primary service provider, Shen, is exceptionally thoughtful and professional, always ensuring I feel comfortable and at ease. Dr. Zhang was also very patient in assessing and recommending treatment options. And there is no hard selling, which adds to the overall pleasant experience.

Lienne Lienne

Had a great first experience at Shiro Clinic to get an acne/cortisone injection. Elise and Shen were both really helpful and welcoming, not pushy to purchase their products or treatments. Dr. Zhang thoroughly explained the injection to me and even went through the pros/cons of my current skincare regimen. Definitely recommend!

Felix Sim Felix Sim

I have been visiting Shiro Aesthetic Clinic for a few years, and I’m compelled to share my thoughts. The experience was as seamless as it was rewarding, and that’s rare in any space, let alone healthcare. Dr. Zhang sets the tone with a calm professionalism that’s hard to overstate. It’s not just competence—it’s clarity and care, which are infinitely more valuable. From the moment you step in, you notice the team’s energy. There’s no rush, no disinterest—just an almost uncommon patience. They’re present, which is everything. It feels like they’ve designed the entire experience with intentionality, removing friction and adding warmth. That’s a kind of intelligence you can’t fake. Dr. Zhang took time to explain everything—not in the usual clinical, detached way, but with genuine investment. You leave understanding the why, not just the what. That’s rare. You’re not just a customer or a patient here; you’re a partner in the process. It shifts the dynamic in a subtle, but impactful way. What struck me most was how welcoming the entire environment felt. There’s a certain joyfulness to the way they run the clinic—no hard sells, no unnecessary drama. Just solutions. It’s simple, and simplicity scales. Aesthetic clinics often walk a fine line between indulgence and necessity. Shiro, under Dr. Zhang’s guidance, lands squarely on the side of thoughtful enhancement. It’s not about chasing perfection; it’s about highlighting what’s already there. Would I recommend it? Without hesitation. The team operates with a kind of effortless competence and generosity that’s hard to find. It’s a rare example of what happens when you combine skill, mindfulness, and a real desire to serve.

Vaune Phan Vaune Phan

Been visiting Shiro for more than a year now and they've always satisfied my aesthetic needs. Absolutely love their Hydropeel and Diamond Micro Dermabrasion facial that never fails to leave my skin squeaky clean and bright, plus I noticed an overall improvement in the lightening of past acne scars! What I also truly appreciate about Shiro is that Dr Zhang is always very patient in explaining and educating me about all my aesthetic queries before carefully suggesting the treatments I could go for to achieve my desired results. Highly recommended!

WONG SHI HUI WONG SHI HUI

Got to know Dr Zhang from online reviews 8yrs ago when I need help for my skin very badly. He never fails to impress me with the result!! Dr Zhang is very professional and skillful, he always communicates patiently to individual expectations and needs before providing recommendations and explain the treatments very clearly. All staffs are all very friendly and not pushy. Highly recommended!!

Priscilla Ong Priscilla Ong

Dr Zhang has been v patient in addressing my concerns and is v gentle in administering the jabs. Clinic staffs are v friendly and not pushy at all. Prices are also v reasonable.

S L S L

I’ve trusted this clinic for years. Dr. Zhang’s patience, aesthetic precision, and honest advice keep me coming back, and the customer service team is genuinely helpful—never pushy. It’s a place that puts patients first.

jack yeu jack yeu

Dr Yijun is fantastic. I struggled with ice pick acne scars for years and his viva lasers and other recommendations do really help in a permanent solution to reducing these scars. Highly recommended!

Crystal Seah Crystal Seah

Dr Zhang is experienced and meticulous. At each consultation or review, he takes his time to share the process he will take to improve your skin health in addition to the aesthetics treatments. The team is professional and assuring while you are being treated. Overall, you get results and also a pleasant experience at each visit. Highly recommended. It is also such a joy to meet and know all of you at Shiro!

Adel C Adel C

Dr Zhang is very knowledgeable and patiently answered all my questions clearly. He will constantly check to ensure minimal discomfort during procedures. The facial therapist are well trained and are gentle and attentive when carrying out their duties. Booking of appointments is easy and the clinic gets back to me very promptly. Excellent service!

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