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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Alvin Quah Alvin Quah

After watching Samsung’s big launch event, I quickly ordered their Fold 7/Watch Ultra bundle and tried using my $50 voucher (paid $10 for it), but it didn’t work. I called support immediately but got no assistance, only repeated claims that the voucher was working. Even after multiple follow-ups, nobody addressed the likelihood of a site issue, implying I’d simply missed using the code. I gave up and asked for a refund. Disappointing experience for a loyal customer since the Note 4.

A R A R

Although I already bought the item, I compared prices later and found this store charges higher for non-Samsung accessories than other decent stores like Challenger. I’ll be more careful next time.

ijja ct ijja ct

Bought the samsung 7 flip as my HP the batt is draining. At first dont really have the heart to purchase coz its expensive as its just launch on 1st aug. So he (Victor) approached me and my friend. Straight away i ask him the promo and the payments method. So im glad that theres alot of voucher and discounts! So i bought it! He explain it very clearly as im abit slow to understand! And he did find for me the 'free gift' himself! As i was too busy talking with my friend and calculating the price. He did a very good job indeed! Explain how to trs from HP to HP very well mannered! Thank you Victor @ Samsung Somerset!👍

Joy Ng Joy Ng

Came here recently on a weekday evening. There was only 1 other customer in the store. On entering, the female staff by the phone section looked me up and down and then proceeded to give me dirty looks. The male staff greeted me politely. I went to look at the tablets and asked for help as I wanted to know how the s10 tablet worked for a left handed person. The male staff, while friendly and polite, was unfamiliar with the device settings and completely unable to advise or assist me. Would be good for Samsung to train their staff to have both basic manners and knowledge of their products. Won't be back at this branch for sure.

Matt Soltau Matt Soltau

Absolute worst experience ever! None of the team have any idea about the products or functionalities. No service for existing customers that bought a flagship product (fold7 @ $2,000) either. This would have NEVER happened at Apple.

Callie Y Callie Y

Poor experience at this outlet especially the lady Sharon Wong who served me. She has absolutely no idea how to handle the phone. She placed it back into the box wrongly and side ways into the bag, which cause the phone drop out the box. I also purchased a screen protector which was NOT DONE PROPERLY. Many dust particles stuck in between. Terrible. $45 for a screen protector and can't do it right 🙄 Would give 0 stars but 1 star for the guys who redid it for me.

Boon Meng Tan Boon Meng Tan

Crazy how the UI7 update damages the phone with green vertical lines but they completely doesn't take ownership of the problems they created. They can explain about phone heating up or blame it on the consumer for the phone already having problems before, but this is clear that the it was caused by the software update. Irresponsible Samsung company

Barry Gurevich Barry Gurevich

We couldn’t be happier with Mind Champs! The teachers are caring, patient, and truly dedicated. Our child loves coming here every day, and we see so much growth and happiness. A warm, nurturing, and fantastic place for little ones!

DarrenGCW DarrenGCW

Great experience with the management and can see that my kid really enjoyed the sports day programme!

Sooyeon Kwon Sooyeon Kwon

Best Pre-school in Singapore! Amazing teachers & very concrete curriculums! love this school so much!

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