quito787
Store clerk was rude. Didn't seem to want to answer questions. I am a samsung user. They should hire more polite and better trained clerks.
Samsung Experience Store
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Samsung Experience Store showcases the Korean tech giant's complete ecosystem of innovative products in an interactive retail environment designed to let customers experience cutting-edge technology firsthand. Spanning over 2,300 square feet, the store displays the latest smartphones, tablets, smartwatches, wireless earbuds, laptops, and selected accessories across various product lines including the flagship Galaxy series. The hands-on approach encourages visitors to touch, test, and explore device features with guidance from trained Samsung Ambassadors who share tips on product usage, demonstrate unique capabilities, and help customers find devices matching their needs. The store environment features demo stations where shoppers can experience smartphone cameras, test gaming performance, explore productivity features, and understand how Samsung's devices connect seamlessly within their ecosystem. Beyond mobile devices, the Experience Store often showcases televisions, monitors, and other Samsung electronics, providing a comprehensive view of how Samsung technology can enhance daily life from entertainment to productivity. The interactive displays make complex features accessible and understandable, removing intimidation factors that sometimes accompany technology purchases. Regular promotions, trade-in programs, and exclusive launch events create reasons for repeated visits beyond simple browsing. Operating daily from 11 AM to 9 PM, the store serves as both a retail destination and a technology education center where customers can make informed decisions about their tech investments in Singapore's premier shopping district.
6970 7728
Orchard Road
Operating Hours
Closed
Opens Friday at 11 am
Monday
11 am–9 pm
Tuesday
11 am–9 pm
Wednesday
(Today)
11 am–9 pm
Friday
11 am–9 pm
Saturday
11 am–9 pm
Sunday
11 am–9 pm
Photo Gallery
The entrance of a Samsung Experience Store showcasing Galaxy phones and promotions.
Samsung Experience Store interior with display tables showcasing tablets and laptops.
Samsung Experience Store display featuring headphones, smartphones, and vinyl records.
Interior view of a Samsung Experience Store with customers and displays.
Samsung Galaxy Tab S4 with keyboard and promotional offer displayed.
A Samsung Galaxy Note9 display with a promotional sign and stylus.
Display of portable speakers and smartphones in a retail electronics store.
A display showcasing Samsung Galaxy Buds+ with features and price.
A Samsung smartphone is displayed with its features and 'New Launch' signage in the background.
JBL Bluetooth speakers displayed with product information and a demo screen.
Interior of a Samsung Experience Store with customers and displays of Samsung products.
Samsung phone cases and accessories displayed on shelves and racks.
A blue JBL wireless speaker is displayed with a small screen showing music playback.
Interior of a Samsung Experience Store with display of smartwatches and promotional signage.
Interior of a Samsung Experience Store with display counters and products.
Samsung Galaxy Note9 accessories including S Pens and phone cases displayed on shelves.
A display of Samsung smartwatches with various bands and models.
Samsung Note phones and accessories displayed on shelves and a counter.
Samsung Experience Store interior with staff at the counter and a large screen displaying 'Singtel m1 AVAILABLE HERE'.
Samsung Note 9 display with a trade-in offer and stylus.
Samsung Galaxy Note9 display with promotional offers and features highlighted.
People relax at a cafe counter in a modern Samsung store.
Interior of a Samsung Experience Store with a counter, seating, and a large screen displaying customization options.
The Samsung Experience Store entrance with a large display showcasing Galaxy Z Fold3 and Flip3 5G.
A screen displays customer service queue numbers and estimated repair times at a Samsung store.
Interior view of a Samsung Experience Store showcasing Note 9 phones and accessories.
Interior of a Samsung Experience Store showcasing various Samsung products and displays.
Samsung Experience Store with Galaxy Note9 advertising and product displays.
Interior of a Samsung Experience Store with customers browsing products and staff assisting.
Samsung Experience Store interior showcasing smartphones, tablets, and accessories on display.
Samsung Experience Store featuring Fortnite collaboration with gaming displays.
Overall Rating
2.5
/
5
Based on 15 reviews
Mall Ranking
#2171
Out of 2294 shops
Category Ranking
Not enough ratings
Negative Reviews
Boon Meng Tan
Crazy how the UI7 update damages the phone with green vertical lines but they completely doesn't take ownership of the problems they created. They can explain about phone heating up or blame it on the consumer for the phone already having problems before, but this is clear that the it was caused by the software update. Irresponsible Samsung company
Alvin Quah
After watching Samsung’s big launch event, I quickly ordered their Fold 7/Watch Ultra bundle and tried using my $50 voucher (paid $10 for it), but it didn’t work. I called support immediately but got no assistance, only repeated claims that the voucher was working. Even after multiple follow-ups, nobody addressed the likelihood of a site issue, implying I’d simply missed using the code. I gave up and asked for a refund. Disappointing experience for a loyal customer since the Note 4.
A R
Although I already bought the item, I compared prices later and found this store charges higher for non-Samsung accessories than other decent stores like Challenger. I’ll be more careful next time.
Joy Ng
Came here recently on a weekday evening. There was only 1 other customer in the store. On entering, the female staff by the phone section looked me up and down and then proceeded to give me dirty looks. The male staff greeted me politely. I went to look at the tablets and asked for help as I wanted to know how the s10 tablet worked for a left handed person. The male staff, while friendly and polite, was unfamiliar with the device settings and completely unable to advise or assist me. Would be good for Samsung to train their staff to have both basic manners and knowledge of their products. Won't be back at this branch for sure.
Positive Reviews
Tongkat Ali
Great service! Gary Ang helped me set up my Galaxy Watch8, guided me through calibration, and even assisted with the gift redemption. Very friendly and knowledgeable! Truly commendable customer service!
Fonouvdior
Samsung experience store in orchard gateway. Good place for Samsung fans. All gadgets are here
Jenny Joan Lee
The sales personnel Gary Ang was friendly, knowledgeable and patient. His explanations were clear and gave sound recommendations based on my needs. Kudos! Thanks Gary!!! 😊 👍🏼👍🏼👍🏼👍🏼👍🏼 …
Jenna Lim
Victor at the 313 branch was really helpful in the entire process. My old phone was glitching really hard and I would have been a lot more distressed if not for his patience, professionalism and solutions.
ijja ct
Bought the samsung 7 flip as my HP the batt is draining. At first dont really have the heart to purchase coz its expensive as its just launch on 1st aug. So he (Victor) approached me and my friend. Straight away i ask him the promo and the payments method. So im glad that theres alot of voucher and discounts! So i bought it! He explain it very clearly as im abit slow to understand! And he did find for me the 'free gift' himself! As i was too busy talking with my friend and calculating the price. He did a very good job indeed! Explain how to trs from HP to HP very well mannered! Thank you Victor @ Samsung Somerset!👍
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