Shop Reviews

Signed up and loved the service by the Chinese lady (Mei Li). She deserves recognition. However service by other staff is getting worse. The recent hire doesn't speak clearly, doesn't seem like she knows what she is doing and even gave me a wrong promo previously. Way to break trust with customers. I hope the manager will train and hire better.

Every visit at the 313 outlet is a very pleasant experience. The staff is accommodating even though I just walk in without appointment. They are attentive to the needs of customers and do not hard sell. Greatly appreciate the good service.

Time is 12:10 on a Sunday and i’m wondering why is the queue so slow. Saw two staff having their lunch break, another two manning the service area. Got my set and sat down, had a feeling they were going to forget my toast. They didnt disappoint, really forgot. Not a word of apology. Not surprised really, this is the service standard expected at most places now. And Gen Y and Z wondering why we are giving them a hard time. Gotta learn one way or another yes?

Excellent Food , Quality Service from the Staff and has a very nice ambience.

We always go for Toastbox for the Teh C and we are willing to pay premium for it. Today's cup really taste worse than a Coffeeshop tea at 1/2 the price. Bitter, wrong water proportion. Pretty bad customer service too, when we went back to ask for some water to dilute it. Brewer says cannot add water. Time to change the brewer. Can I have a refund? Toastbox HQ please pay attention.

One of the worst toastbox, lousy and rude service. Ordered a slice of banana cake and was not given a fork. When approached the staff for it, the auntie was just standing there doing nothing and shouted “it’s there! Take it yourself!” Blatantly rude. She was not even doing anything - just people watching yet can’t even help the customer with a single fork. Wouldn’t recommend this place.

Nice KAYA toast The kaya toast of toast box has an additive taste. If you are tourist in SG, i would recommend to eat in the morning as a breakfast.

Most happy to spend coffee break here with friends @toastbox..a nice place specially if u will add some variaty of pastries/bread.

We're happy with my friends to have a tea/ coffee break during Sunday afternoon..but it's been hot in few months..thanks to Chong and colleagues for friendly services

Service was bad.. please improve on it. There’s two guys in the morning shift on 23rd Nov. Wasn’t given spoon so I asked for it, it was hidden underneath which can be overlooked. I just wonder why can’t they help customers to put the spoon when serving the eggs. Usually the other Toast Box outlets do that. They also don’t look happy doing their job. Coffee is super bitter which is unlike all the Toast Box I went. Thankfully the toast is still good.