Raffles Medical Shaw Center

I was here for checkup before i left singapore for overseas assignment and when i am back for pre employment check up again 3 years later , it is the same old disappointment. Did u guys really take feedback seriously? Rude registration staffs, made appointment but waited two hours to do x ray, urine test, and doctor consultation. What is efficiency to you? Spending two hours for a pre employment check up is insanely slow. When i questioned them due to the long wait for doctor consultation, they told me there are GP here so doctor has to juggle both. But my question is still, there is an appointment system in place doesn’t it?

Made an appointment for check up review but still had to wait for more than 45 mins. Worst thing is that the clinic is EMPTY after lunch time, non peak hour. I don’t know what the receptionists are doing but RM really needs to work on their operating system. What’s the point of booking appointments when the doctors/staff are not even ready.

I took a queue number first by scanning the QR code given. However, it took at least 30 minutes for the reception to register me to see the GP. All in all, it took 2 hours from the time I reached the clinic to collection of medicine. There was only a handful of patients waiting for GP consultation. It is the management’s fault for not putting enough staff to handle registrations, dispensing of meds & health screening appointments. It is not the staff’s fault. Nevertheless, it is a terrible experience and certainly the worst I have ever experienced. Hope management can improve.

Imagine spending 4 hours for check up at Singapore Land Tower brand and directed here for ultrasound because the equipment is down. I stressed that my appointment time must be followed strictly as I'm tired of waiting. Guess what? I have to wait almost an hour for ultrasound test that can be completed in 1 hour. Waste of travel and waiting time. So ridiculous.

Clearly an issue with the reception and scheduling management . Came earlier for an appointment that was scheduled for 11.30 am and waited beyond 1pm before scans are done. So it is a > 1.5 hours wait . It is strange for a clinic to accept scheduled appointments for things like scans which are relatively more predictable in terms of time needed. No issues with medical staff but the clinic should definitely look into the administrative management, attitude and ability to handle scheduling. Since it is already known there is a long list of patients who are waiting and there is only 1 room with facilities - there should have been application of mind to also inform those who just arrived there could be a longer wait. My scan needed me to hold my bladder and this is really disappointing to have a human with no empathy and such a shame that a machine can do a better job at this.