RadLink Diagnostic Imaging S Pte Ltd

Been here many times since 2021. Never on time. Always needed to wait for long time for the scans despite the appointment booked..today waited for one hour again... Waste my time... If is not because my doctor wanted me to book with Radlink, I don't think I'll choose this place for scans...

RATING FOR STAFF: 5 stars. I brought my daughter there at 5 pm on a Friday for an emergency x-ray because the Dr wanted to know whether her bones are fracture. The staff are excellent and caring. The reception lady who attended to us stayed until 730 pm until the x-ray was done. We were told to pick it up by 10 am the next day. I wish I could remember her name. Before we arrived the next before we arrived, Eve, called me to inform me the report won't be ready until Monday. I told her I needed it that morning because we're waiting for it before going back to the Dr. Eve promised she will personally see to it to ensure its done. It's rare to see such personal ownership. Sure enough, about an hour late it was ready. She said the credit goes to Yue Sin and Hayati. Thanks to all the staff. RATING FOR SOP: 1 The first problem we encountered was registration. The Dr did not send a letter which is required. We went on a maf rush to get a letter before closing by 530 pm. Then they insisted I must have a physical copy of my daughter's student ID. Softcopy for ID, birth certificate and passport was not acceptable. Who carries this kind of thing on a leisure children's day? Thank God she had it with her. Than we waited until after 7 pm for someone to do a video call with me and my daughter before taking the x-ray. He also wanted to see the physical copy of her student ID. They seemed to be oblivious of the urgent need when they thought it's fine to delay until tbe following Monday, which means working parents have to apply for urgent leave. In summary, for urgent needs, don't go here. For non-urgent need, I still won't go due to the inflexible procedures.

The worse experience one can ever encounter getting an MRI. The sonographer had messed up my name with another patient. I had waited close to 2 hrs to get my MRI done. They called me with a different name not realised that another patient had taken my turn without properly verifying it. The patient went in with my document and her records will be sent to my doctor. This is the incident when you go in to the doctor with your left knee issue but he operated you on the right knee. How can a technician/sonographer make this kind of mistake taking wrong patient without verifying the name and the person? I had to stay so late till the whole practice basically closed… how can I not be pissed!