Big Mama at Ngee Ann City brings professional laundry and dry cleaning services to Level 3 of Takashimaya Shopping Centre. Located at #03-11B, this conveniently situated outlet makes laundry and dry cleaning simple and hassle-free for Orchard Road shoppers, office workers, and residents with prices starting from just S$3 per item.
The comprehensive service range includes basic laundry, dry cleaning for delicate garments, curtain cleaning, sofa cleaning, upholstery cleaning, and aircon cleaning. This extensive menu makes Big Mama a one-stop solution for household fabric care needs, from everyday clothing to specialised items that require particular attention. The Takashimaya location's proximity to the lift and prominent position makes drop-off and collection convenient during mall visits.
What makes Big Mama particularly appealing is the combination of professional quality with accessible pricing and convenience. Many shoppers don't have time to visit neighbourhood laundry shops during operating hours, so being able to drop off items during shopping trips or office hours adds significant value. Quick turnaround times and professional cleaning standards ensure clothes return in pristine condition without requiring customer time or effort.
The service caters to both individual and corporate clients, making it suitable for personal wardrobe maintenance as well as business uniform or hotel laundry needs. For busy Orchard Road professionals who want to maintain their wardrobes without sacrificing lunch hours or weekend time, Big Mama provides essential services that free up time for more important activities. The presence in prestigious Takashimaya reflects the reality that even affluent customers value time-saving services that handle mundane tasks professionally.
6238 7600
Orchard Road
Operating Hours
Opening Soon
1h 18m
Monday
(Today)
10 am–2 pm
3–8 pm
Tuesday
10 am–2 pm
3–8 pm
Wednesday
10 am–2 pm
3–8 pm
Friday
10 am–2 pm
3–8 pm
Saturday
10 am–2 pm
3–8 pm
Sunday
10 am–2 pm
3–8 pm
Our Menu
Menu Highlights
Pants
Skirts
Jacket
Shirt/Blouse
One-piece
Repair a Trousers/Skirt
Menu Highlights
Pants
Shirt
Jacket
Shirt, Blouse
One-piece
Repair a frayed spot
Bag
Menu Highlights
WASH & DRY
SHIRTS
$3.50
BLOUSES
$4.00
T-SHIRTS
$3.00
PANTS
$4.50
JEANS
$4.50
SHORTS
$4.00
SKIRTS
$4.50
DRESSES
$6.00 - $12.00
JACKETS
$7.00 - $15.00
COATS
$10.00 - $25.00
BED LINEN
$8.00 - $15.00
DRY CLEANING
SHIRTS
$5.00
BLOUSES
$6.00
T-SHIRTS
$4.50
PANTS
$7.00
JEANS
$7.00
SHORTS
$6.00
SKIRTS
$7.00
DRESSES
$9.00 - $20.00
JACKETS
$10.00 - $25.00
COATS
$15.00 - $40.00
SUITS (2-PC)
$18.00
SUITS (3-PC)
$25.00
TIES
$5.00
SPECIAL CARE
CURTAINS
Per sq. ft.
CARPETS
Per sq. ft.
LEATHER/SUEDE
Quote upon inspection
WEDDING DRESSES
Quote upon inspection
ALTERATIONS & REPAIRS
Quote upon inspection
Menu Highlights
Shorten Length
$30-
Adjust Waist
$30-
Adjust Waist (Women's)
$30-
Mend a damaged hem
$10-
Replace a zipper
$20-
Shorten Length
$30-
Take in/Let out sides
$30-
Adjust Waist
$30-
Replace a zipper
$20-
Replace a lining
$15-
Shorten Length
$30-
Take in/Let out sides
$30-
Adjust Waist
$30-
Replace a zipper
$270-
Necklace shoulder pads
$20-
Exchange the collar
$30-
Shorten Length
$30-
Take in/Let out sides
$30-
Shorten sleeves
$30-
Adjust Waist
$30-
Shorten Length
$30-
Take in/Let out sides
$30-
Adjust Waist
$30-
Repair a frayed spot
$10-
Repair a frayed spot
$10-
(1 piece)
Repair & mend torn spot or loosen
$15-
Zipper repair
$15-
Repair a frayed spot
$15-
Repair a frayed spot
$15-
Cleaning
$15-
Photo Gallery
Entrance to a laundry and dry cleaning service shop with a large advertisement and a menu.
A person sewing a white garment on a sewing machine.
Logo for Big Mama, a clothing alteration and dry cleaning service.
A close-up, shallow depth of field shot of spools of colorful thread on a shelf.
Close-up of a vibrant red fabric with intricate gold embroidery and subtle leaf patterns.
A pair of light blue and white canvas sneakers with laces and visible stains.
A hallway in a mall with a shop entrance and a menu displayed on the wall.
A close-up of a vibrant red fabric with intricate gold floral embroidery and a safety pin.
A close-up shot of beige curtains with a white sheer layer underneath.
A man in a suit stands next to a statue outside a store called Momotaro Jeans.
A close-up of a folded red fabric with a golden ornate border.
A young girl in a white dress poses in front of a wall decorated with cat-themed metal signs.
Staff at Big Mama Ngee Ann City laundry and dry cleaning service posing for a photo.
A menu board displays prices for laundry and dry cleaning services for various clothing items.
Entrance to Big Mama Ngee Ann City - Laundry Dry Cleaning Services with a visible menu.
A person wearing a strapless, floor-length, dark red satin dress and black sandals.
A pair of light blue and white canvas sneakers with white laces and gold eyelets.
The entrance to ONAOSHI Concierge, a fashion repair and alteration service.
Stack of neatly folded clothes in plastic bags, with sandals and a plant nearby.
Close-up of a black fabric cuff with a shiny button and a hand holding it.
Entrance to Big Mama Ngee Ann City, a laundry and dry cleaning service.
A sign advertising professional bag and shoes cleaning services with images of a handbag and shoe.
Interior view of a mall with a wine display, restaurant entrance, and a tea shop.
A concierge desk with a staff member and a displayed menu for laundry and dry cleaning services.
A menu board for ONAOSHI Concierge by Big mama, detailing laundry and repair services.
Close-up of the sole of a worn sneaker, showing the tread pattern and cushioning.
A menu board displays various laundry and dry cleaning services with prices.
People on stage receiving awards and certificates at an event.
Entrance to Big Mama Ngee Ann City, a laundry and dry cleaning service.
A menu board for laundry and dry cleaning services with various clothing items and prices.
Avoid This Laundry Service !!!!! Poor Experience with Silk Saree and traditional dress Dry Cleaning
I came across this laundry service with some good reviews, so I thought I'd give them a try for my wedding silk saree and traditional dress. Unfortunately, they returned my saree with significant shrinkage all over, despite my clear note to handle it with care. It's disappointing that they didn't acknowledge their limitations in handling special silk saree and instead ruined it.
The after-sales customer service promised to call me, but I had to chase them for a response. Their reply was unhelpful, asking for a clearer photo or video to verify the shrinkage issue, despite my providing clear images.
I'd strongly advise against using this laundry service. Many others have shared similar experiences of damaged items. Save yourself the trouble and look elsewhere for reliable dry cleaning services. Please avoid this laundry service !!! Cuz they will not take responsible and give any solution when ruin ur things, read other review also below.
phoebe lim
Update (1 Week later):
Despite my previous review and multiple follow-ups, this business has refused to take full responsibility for damaging my new pants. They keep hiding behind their terms and conditions (T&C) to avoid accountability, which is extremely disappointing. While I understand policies exist, it’s clear they should have checked whether my garment could withstand the cleaning process or informed me of the risks. Instead, they’ve offered a small credit and a refund of the cleaning fee, which does nothing to address the damage they caused. Repeated requests to speak with management have been ignored, with only supervisors responding. If they continue to deflect, I will escalate this issue further and share my experience to warn others. I strongly advise against using their services until they can demonstrate real accountability
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I decided to try Big Mama because the reviews were pretty good, so I gave it a shot. Initially, I was very satisfied with the service—booking and delivery were seamless, and everything seemed great until I received my laundry back. Unfortunately, my newly bought shorts were damaged, and all the buttons were terribly scratched. When I brought this up with the cleaners, they refused to offer any compensation, citing their terms and conditions to absolve themselves of responsibility. It's disappointing that despite an otherwise positive experience, their handling of this issue was so dismissive and shows a lack of accountability and attention to detail. I expected better care and customer service.
Joyce Ng
I was really disappointed with the customer service provided by Big Mama for curtains dry wash. They sent an email that "advised" me to pay up by 6 pm the day before ( I found this quite odd as other dry clean shops that I have used do not demand the same) for them to confirm my schedule but failed to show up on the next day. And shockingly they ALSO failed to turn up on the agreed timing on the next scheduled day and came by 4 hours later. My advice for Big Mama : Do not run a business if you do not know how to put your customer's interest first. Serve with a big heart.
Positive Reviews
Vanda Kwok
Thank you so much for bringing my dress to life!
I dug out an old gown for my daughter's graduation dinner. We rushed it to Big Mama at Takashimaya on a Saturday morning. They could do an express 3 day service. I received an sms when it was ready for collection. When we collected it, the dress material was shiny. It looked like new! The dress is 23 years old!
Esther Swandi
Pleasant service from Big Mama at Ngee Ann City. I brought in my winter jacket to have the zipper replaced and was welcomed by the lady seamstress there.
Prior to that, I had gone to a few others where they refused to have it replaced due to the tedious workmanship. Price is reasonable, especially I have been using the jacket for very long and it holds a special value.
Very responsive through WhatsApp, and work done on time for me to pick up before our traveling time.
Thank you Big Mama. I will definitely use your service again ❤️
Kelly Tan
Found Big Mama online and really need to give them a big shout out. Reached out to them to help clean a pair of plimsole and they did a marvellous job.
The communication was constant and always on time. From the beginning they replied and filled me with all the details on the price, timeline for cleaning and collection and delivery.
After settling all the details, the staff who came to collect was responsible and called before coming over to collect the shoes. Told him I was at work and left my shoes at my door. He collected, took pictures, send it to me and called me to let me know. After which they contacted me to make payment for the cleaning and when it will be delivered.
All in all the service was top notch and wonderful. Highly recommended for anybody who need their service!!!
Posted pictures of before and after. They managed to get it mostly cleaned and lighten the rust marks on the side.
Kyusik Shim
engaged for a move-out cleaning service, and the experience was excellent. The team was kind, professional, and clearly knew exactly what they were doing. They paid attention to every corner and detail, and the entire process was smooth and hassle-free — I didn’t need to give any additional instructions.
Juliän Tanaka
My go-to laundrette after every trip!
I'm grateful to the team at Big Mama Takashimaya - Pei Xin, Aunty Seow Yean and their colleagues for always providing professional and warm service. My garment are always in good hands, as they are very reliable and trustworthy.
Thank you for the many years of assistance, and I am looking forward to my next visit!
