Shop Reviews

I'd say the best value milk tea in Singapore. Great customer service and very quick. Clean cups, good seal, sharp straw, great oolong base, chewy golden pearls no grit

The best milk tea + macchiato brand for me. Whether in Singapore or Vietnam, the taste is still delicious Rcm milk tea golden bubble and macchiato lines, delicious drinks at koi thé However, this time Koi did not give a heat-retaining bag, I don't know if it's because it's in Singapore or not, but in Vietnam, Koi does not use heat-retaining bags, instead, it uses plastic wrap to keep the environment clean.

Did not have a pleasant experience when I was trying to make an order yesterday. When i was making payment, i was informed that there was insufficient money in my Koi E-Wallet and had to ask a Staff on how to pay using my phone. At that moment I forgot the word ’Paynow’ and kept trying to tell her that I would like to pay using a phone app. I understand that i was holding the queue behind me, but the staff was not very helpful as well when she started getting frustrated with me and kept telling me that there is not enough money in the Koi E-wallet to make payment. Things started to get a little ugly when we argued a little and I ended with saying I would like to make a complaint about her for her attitude. The staff then took her name badge out from her apron and put it on the counter and proceeds to ask me to go ahead and make a complaint. She then ended by asking me to take my drink and said ’Go go go. As someone who is also working in the service line I understand that dealing with customers can be tough at times especially when there is difficulty understanding what the customer wants. But there was no need to be rude and shoo me away in such a manner, that does not show professionalism at all.

Tea is nice. Surprised they don't accept Visa/Master card though. The staff is very understanding and friendly.

I'm so sorry for this low rating but I have drank koi everywhere and sometime chocolate mood I will go for Ovaltine. But here i have the most awful Ovaltine ever.. super dilute like Ovaltine powder not enough.. I thought maybe i put too low sugar level.. nope. . The colour is always looking like muddy water (extremely diluted) whereas other outlet was much more like Ovaltine . Ohh I drink straight when I recieve not like 3 hours so don't blame me for drinking hours later .

Ordered 1 peperoni and another Shakey's special. Tasty food except the onions were a tad uncooked. Not too big a deal. Friendly staffs and a wide range of food. Since its in a food court surrounded by chatty p****, i gotta give it 3 stars. But food is top notch!!

Stated as 10am open. But sit here till 1030am stall still not open yet. Can see the staff inside happily chatting. If can’t open on time maybe change the opening hours to the actual timing instead of making others sitting here waiting. Can see there are a few customer waiting for them to open as well. Very poor time management.

The pepperoni pizza was so so at 6/10. However the garlic cheese pizza at 6.75/10. Service is very good, friendly helpful staff. Not sure if we gonna try again. Maybe the premium pizzas with mixed toppings.

Poor customer service - our takeaway set order were divided into two - our pizza was waiting to be picked up at the take out counter and the rest were waiting for us to be picked up from the dine in counter , our number was not called - we had to approach the counter to check. It got worse when the service staff commented that it is “impossible” for their pizza to get cold when I asked my daughter to check if the pizza is still hot as the previous order we made earlier was cold pizza. When I asked him what he meant by that comment , he pointed to his oven and said that their pizzas are all made to order so it is “not possible” for the food to get cold. I had to confront him and said that I will not lie about the food and I am just making sure that my daughter get to eat hot pizza, which is why I bought another set. I went ahead to get my pizza from the other counter and one more sales staff approached me to ask me what is the problem, then instead of making the situation better, she started telling me that I should stop pointing to her and raising my voice. I told her to stop talking to me and just give us our delayed order instead of defending their lousy service.

Stumbled into this pizza joint. Tried the Texas chicken bbq pizza with mozzarella sticks. It was so good!!! Mad love for thin crust pizza. We ordered extra as a takeaway.✌️ The distance of the tables are too close, little room space to walk or push stroller.