Shop Reviews

Tea is nice. Surprised they don't accept Visa/Master card though. The staff is very understanding and friendly.

Did not have a pleasant experience when I was trying to make an order yesterday. When i was making payment, i was informed that there was insufficient money in my Koi E-Wallet and had to ask a Staff on how to pay using my phone. At that moment I forgot the word ’Paynow’ and kept trying to tell her that I would like to pay using a phone app. I understand that i was holding the queue behind me, but the staff was not very helpful as well when she started getting frustrated with me and kept telling me that there is not enough money in the Koi E-wallet to make payment. Things started to get a little ugly when we argued a little and I ended with saying I would like to make a complaint about her for her attitude. The staff then took her name badge out from her apron and put it on the counter and proceeds to ask me to go ahead and make a complaint. She then ended by asking me to take my drink and said ’Go go go. As someone who is also working in the service line I understand that dealing with customers can be tough at times especially when there is difficulty understanding what the customer wants. But there was no need to be rude and shoo me away in such a manner, that does not show professionalism at all.

The best milk tea + macchiato brand for me. Whether in Singapore or Vietnam, the taste is still delicious Rcm milk tea golden bubble and macchiato lines, delicious drinks at koi thé However, this time Koi did not give a heat-retaining bag, I don't know if it's because it's in Singapore or not, but in Vietnam, Koi does not use heat-retaining bags, instead, it uses plastic wrap to keep the environment clean.

I'd say the best value milk tea in Singapore. Great customer service and very quick. Clean cups, good seal, sharp straw, great oolong base, chewy golden pearls no grit

Mingmin, Shu Man and Wai Kin at this outlet are always hard at work, very friendly and accommodating to requests. Love how they go the extra mile to provide good service. Chose to revisit this outlet multiple times bc the staff are so warm and kind :)

Stated as 10am open. But sit here till 1030am stall still not open yet. Can see the staff inside happily chatting. If can’t open on time maybe change the opening hours to the actual timing instead of making others sitting here waiting. Can see there are a few customer waiting for them to open as well. Very poor time management.

R u looking for good pizza taste? Shakey's here for u in orchard mall. We ordered manager choice Large size with 2 ice tea. Taste is vary nice as we expected. 2 people already finished pizza😃 Staff is very friendly High recommend (But pls give more tissue, thanks 🙏)

Friends mentioned I should try this while in Singapore and I guess it's okay, but I should've ordered the normal pizza instead of the lunch set (spaghetti is good though).

A friend of mine raved about Shakey’s so much, even bought it for my wife and myself and insisted we try! On this note, am pleasantly surprised. Taste wise, probably one of the better fast food. Feels like they made an effort to tweak the taste to locals’ liking. A refreshing addition to Asian Food Mall. 👍🏻

Same Taste As Shakey’s Back In The Philippines! Im so excited we have Shakey’s back! Although im honestly not a huge fan of their Pizzas but its nice to have a taste of home. The spices on the fried chicken is exactly what Shakey’s chicken should be.. salty and dry which I love. And the mojos.. addictive! Now for the negative side, I think the big issue is the pricing.. i was shocked that a fast casual pizza joint is priced even more than those gourmet pizza restaurant with far better quality. Only their “bunch of lunch” is kinda of goos value but still a little steep.. i think the price should be around $7.50 instead of $9.80. No wonder there’s literally no queue when I went and Jollibee has a pretty long queue. To be fair, service was fast (maybe because im the only person there) and the packaging is good. I think the management should seriously consider adjusting the price specially because its located in a food court and there’s a lot of better and more affordable options around.