Wendy Nguyen
Did not have a pleasant experience when I was trying to make an order yesterday. When i was making payment, i was informed that there was insufficient money in my Koi E-Wallet and had to ask a Staff on how to pay using my phone. At that moment I forgot the word ’Paynow’ and kept trying to tell her that I would like to pay using a phone app. I understand that i was holding the queue behind me, but the staff was not very helpful as well when she started getting frustrated with me and kept telling me that there is not enough money in the Koi E-wallet to make payment. Things started to get a little ugly when we argued a little and I ended with saying I would like to make a complaint about her for her attitude. The staff then took her name badge out from her apron and put it on the counter and proceeds to ask me to go ahead and make a complaint. She then ended by asking me to take my drink and said ’Go go go. As someone who is also working in the service line I understand that dealing with customers can be tough at times especially when there is difficulty understanding what the customer wants. But there was no need to be rude and shoo me away in such a manner, that does not show professionalism at all.
