Jeanette B
Poor customer service - our takeaway set order were divided into two - our pizza was waiting to be picked up at the take out counter and the rest were waiting for us to be picked up from the dine in counter , our number was not called - we had to approach the counter to check. It got worse when the service staff commented that it is “impossible” for their pizza to get cold when I asked my daughter to check if the pizza is still hot as the previous order we made earlier was cold pizza. When I asked him what he meant by that comment , he pointed to his oven and said that their pizzas are all made to order so it is “not possible” for the food to get cold. I had to confront him and said that I will not lie about the food and I am just making sure that my daughter get to eat hot pizza, which is why I bought another set. I went ahead to get my pizza from the other counter and one more sales staff approached me to ask me what is the problem, then instead of making the situation better, she started telling me that I should stop pointing to her and raising my voice. I told her to stop talking to me and just give us our delayed order instead of defending their lousy service.