See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
nianisi mutia
I had great facial here. My beautician Lynn was very gentle, nice and knowledgeable about what her doing. The place's aesthetics and atmosphere is very calm, relaxing and comfy. There is also well stocked pantry at the lounge while waiting for my session to begin. Overall it was a very pleasant and rejuvenating experience at Privilege Boutique Wellness (Wisma Atria).
Marianne Karisha
Had a wonderful facial experience with Lynn. The service was professional, relaxing, and done with great care. I also really enjoyed our chat, she was warm and friendly, and her skincare advice was helpful and practical. Highly recommended.
Matthew Christian
I’m very disappointed with the poor service and lack of communication between the service department and the boutique. First experience: I visited the service department and found no one at the reception area. I had to knock repeatedly on the glass door before someone finally attended to me. No apology was given. This felt unwelcoming and unprofessional. Second experience: I was previously informed that I could purchase the screw I needed on its own. However, upon arriving, I was told I needed to bring the entire watch — information that was never communicated to me beforehand. Unfortunately, the watch is currently in Indonesia, making this request impossible at the moment. Such miscommunication and lack of basic service standards can easily drive loyal customers away. I have always admired the brand, but experiences like these genuinely make me question whether it’s worth staying loyal.
garnet harrison
Bought my first Bell and Ross here on a trip to Singapore. The gentleman that runs the shop is very knowledgeable and helpful and gave me a lot tips and advice. Will return on my next trip Singapore.
Ded F
Post sales service is super poor Bought a BR05 for >10k, and i only needed a screw bracelet replacement Extremely disappointed with the quality of bell & ross, as well as post service
Aurelio Fajardo III
Friendly staff. My cousin was able to buy strap for his watch.
Kenrick Lam
Not much to see here and hidden in a small corner. Only one staff member was present to answer questions. Did not offer that much help. Not many catalogues were there to look at, was told they were for display only.
Macoto Hatanaka
Good customer service. I had a pleasant shopping experience.
Prince Yikai
Just went to enquire about my watch issue at mandarin gallery outlet , The service man was excellent, gave me solutions and tips of how to wind my watch , have learned a lot from him 🙏 Very polite and patient man ~ …
JK ONG
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