Matthew Christian
I’m very disappointed with the poor service and lack of communication between the service department and the boutique. First experience: I visited the service department and found no one at the reception area. I had to knock repeatedly on the glass door before someone finally attended to me. No apology was given. This felt unwelcoming and unprofessional. Second experience: I was previously informed that I could purchase the screw I needed on its own. However, upon arriving, I was told I needed to bring the entire watch — information that was never communicated to me beforehand. Unfortunately, the watch is currently in Indonesia, making this request impossible at the moment. Such miscommunication and lack of basic service standards can easily drive loyal customers away. I have always admired the brand, but experiences like these genuinely make me question whether it’s worth staying loyal.
