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See what customers are saying about our shops at Orchard Road Malls

4.2 out of 5

28111 reviews

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Jonathan Tan Jonathan Tan

Thank you Andre (Lee) for your great service. I wasn't really keen to buy anything but your enthusiasm, speed and positivity uplifted my shopping experience and I bought a few items eventually (happily).

Tanblessed88 Tanblessed88

Staff are friendly and will take extra effort to find the "perfect fit" for u. Thanks to Zi Ying who have served us and even willing to go to other outlet to get the correct size for us.

CJ CJ

The design is modern, clean, and inviting, creating a pleasant shopping experience. The layout is organized, making it easy for me to find products, and the use of bright lighting and displays highlights their footwear collections.

Jia Hao Chong Jia Hao Chong

Truly appreciate the patience of the male staff (with spiky hair and specs) despite it being near closing time. Thanks to his help, my daughter has new shoes and sandals that she loves

A A

Thank you, Mr Fabian Lau! At first, I was so grateful that I met a nice sales staff. I only asked to try on 1 pair of shoes, but I wasnt sure if the size was ok for me. I took some time to think by myself, in which I didnt even disturb any of the staff there. But I decided not to proceed. I have difficulties of buying shoes as my feet's size is a little different for both sides. But, when I return the shoes, I said thank you but was replied with black face and he rolled his eyes and said softly :" wasting my time", which I heard. Thank you so much. If u dont buy their shoes, then it is considered wasting time for trying. Thank you.

Felicia Poh Felicia Poh

Zi Ying provided outstanding customer service! I was looking for a specific shoe model in my size, and she went above and beyond to assist me. When she realized the item wasn't in stock, she even took the extra step of going to another outlet to get it for me. Her suggestions were thoughtful, and she genuinely put herself in the customer's shoes. It's rare to find such dedication and excellence in service. Thank you, Ziying, for making my shopping experience so smooth and enjoyable!

cecile tagle cecile tagle

Andre Lee is a very accommodating and kindhearted person. He is well versed in sharing the product well. Surely i will come back. Thank you Andre

Janice Tan Janice Tan

We went to this outlet knowing that there was a discount of 30% if we buy two pairs of footwear during National Day weekend. We were served by Muhd Azman. He was friendly, polite and helpful the moment we met him. He answered our question about the difference of thick and thinner soles of shoes and he further explained the stability of such shoes would depend on how fast we run. For faster speed, soles of shoes should not be too thick. I took quite a while to try the different sizes of shoes. Azman was very patient and even mentioned ligh-coloured shoes look better on my feet. My hubby selected a pair of slippers. When he had decided on the pair he wanted, Azman told him that he would get another new pair for him which my hubby didn’t even ask for it. Upon payment, Azman told us that the pair I chose was a new design hence, 30% discount would not apply. I told him that I wanted the discount so I would like to select another pair of shoes. He smiled and said that I could do that and he continued to serve me until I found the pair I liked. We were impressed by Azman’s attitude and his top-notch service but I somehow knew that he wasn’t a Singaporean, sad to say that! Upon asking, he confirmed that he is a Malaysian! Just wished that we would have more people especially Singaporeans with such friendly and helpful attitude in their customers’ service. We were glad to be served by Azman. He has exemplified top notch service in the service industry. Keep up the good work, Azman and thank you for serving my hubby and I:)

Muhd Idham Muhd Idham

Azmin and a Chinese girl (sorry forgotten your name) on 28/6/25 assisted me and my son to get my work shoes & his school shoes. Excellent and efficient service from them. Thank you both.

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