Shop Reviews

Lau is an amazing service crew from decathlon Orchard, he tried his very maximum to help me in all ways and he was very helpful and professional patiently find different ways to help me out even though I asked him to repair something not related to bikes and scooter but he still happy to help me. What I can do was to provide this review for his best service and I saw passion in it. Unfortunately I can’t tips him. Thanks Lau!!!!!

Farhan and Gareth were really helpful and patient with us as we were choosing our bike. Farhan explained to us the pros and cons as we were contemplating to get the bike and we ended up purchasing because he wasn’t pushy and understood the reason why we were contemplating. highly recommend coming to the Decathlon orchard and speak to their staff as they provide really helpful advice! Thanks Farhan and Gareth!

Decathlon @ Orchard Centrepoint stands out because of the amazing customer experience. Special shoutout to Coach 1 for making our shopping experience wonderful! He helped us choose the right helmet and skateboard for our little one. He also gave us some useful tips etc. Very knowledgeable and friendly. Even my little one who is usually shy with strangers was comfortable with him. Thank you so much Coach 1!

Moon was incredibly helpful and knowledgeable. She assisted me in trying on multiple tops and hats and made suggestions based on my preferences. Thank you! I can’t speak to the quality of the items but I will update after wearing. In terms of directions: take MTR Exit 2 at Orchard Rd. then go down 2 floors, it will be on your left after the sweet smell of cookies!

I had an excellent experience today with Wan( or called One). He was incredibly helpful and knowledgeable to help us with the size of Inline Skates. He also took time to explain how to wear it properly to my boys. His patience and friendly demeanor made the process enjoyable and stress-free. I truly appreciate his assistance. Thank you Wan.

Am very thankful to your staff Richard Koh for all his tips on how to strengthen our glutes and quad muscles. He was very enthusiastic on showing to us the right methods of exercising to strengthen our mobility. We were just looking at the angle weights to help us strengthen our ankle. Very enthusiastic indeed. Thanks so much Richard 👍🏻💪🏻😃

We were looking for a scooter when we met Mr. Wei Yao. I asked if my wife and I could test one, and he kindly opened the cage and allowed us to try the scooters. He was very knowledgeable about the products and guided us step by step on how to complete the purchase through the app. Excellent job, Mr. Wei Yao – truly top-notch customer service.

Went to Decathlon to get a pair of sunglasses for trekking. Not only are the prices very affordable, the service is highly commendable. A very friendly & helpful staff named Coach 1 advised me on the various features. He recommended me a pair of cool sunglasses that his Decathlon colleague wore for hiking & found it surprisingly good for a pair that cost less than $10! Thank-you, Coach 1!

Brought my children for a scooter trial, and Coach 1 was extremely helpful and friendly. He took the time to patiently explain the products in detail and went beyond just teaching scooter skills — he also shared important values with the children, such as confidence, safety, and respect. We truly appreciated his dedication and positive attitude.

Ms Ada, the manageer, was so kind and helpful when we needed to exchange the jacket bought. She was the only one in the store who was trying her best to help us. Thank you for being so sweet about this and going that extra mile! Appreciate it so much!