Shop Reviews

I have been to this outlet a couple of times, and I have had great experiences at this outlet so far. Today though, when I was conversing with the male staff over the phone, he was impatient, not understanding and rude. I have had conversed the same way I did with this male staff to the other staffs who have had answered my calls, and he replied back with constant dismissing “aiyo…” which also added to my already unpleasant conversation over the phone. We requested for a 12:30pm slot as we could make it, but he continued to dismiss our ability to reach there at 12:30pm instead of telling us 12:30pm is already taken. I hope you can review your staff’s customer service thank you.

Hi, I’ve been a loyal customer of Teoheng for over 10 years, but I must say I was extremely disappointed with my recent visit. Throughout our session, the system was unstable — microphones had constant static and dropouts, and the TV emitted a strange echo. This disrupted our experience and wasted our time. I reported these issues to the staff, who came twice to assist, but the problems persisted. What’s more frustrating is that this isn’t the first time I’ve experienced such issues at Teoheng. Since there were empty rooms available, they could have easily resolved the problem by moving us to another room while troubleshooting. To make matters worse, a staff member asked me to “just sing a little” to test the mic — even though it was clearly their equipment at fault. As a paying customer, we are here to enjoy ourselves, not to act as free tech support. After almost 30 mins of troubleshooting, they finally came in to ask if we want to change room. Good luck to anyone who gets Room 9 - smallest room that fit 2 pax. We pay $60 to enjoy our time, not to troubleshoot equipment problems. I sincerely hope the management takes this feedback seriously and improves the system. Will I return to this outlet? Unfortunately, no. I share this feedback sincerely in hopes that future customers can have a better experience. Thank you.

i called to make a reservation for 8 people, yet the staff gave me a small room? afterwards when i called to ask why wasn't i given a big room when i booked well in advance and if i can get a big room instead, they just gave me a flimsy reason of "we understand but right now we have no room to accommodate you." then may i ask what is the purpose of booking the room? if i call can also book wrong room, then might as well walk in, no? on top of that, they still gave me another "solution" of splitting my big group up into 2 small groups of 4? make that make sense please.

trash in the room wasn’t even cleared. they didn’t let us sing for 2hrs even though it wasn’t fully booked. insisted that we can only sing for 1 or 3hrs. asked if we could extend if there is no one, lady at the cashier said: there will be more customers later.

Call just now. Information is different online. Not charged by hours. Is a time slot at a higher price than what shown online. Please explain or everyone please avoid

I've been wanting to buy this Oishi Boru when they started run their Homebased Business but got no opportunity as they always full house. So once they open their physical shop, I drop by to their shop to purchase it! I bought their Chuka Idako, Prawn Mentaiko & Spicy Beef Takoyaki. Plus Salmon Teriyaki Sushi Bakes. The Takoyaki was fluffy & soft. Spicy Beef taste like you a Malay traditional kuih bakar berlauk but this one is Japanese Version. Chuka Idako so soft not a plastic taste. Salmon Teriyaki Sushi Bakes is awesome. You can actually order in advance an hour before you collect. The online ordering sheets or phone number is at their Instagram profile. 💯% Muslim-Owned For sure it is 💯% Halal okay! 📍Located at 111 Somerset just behind the 313 Somerset. If you take MRT please exit to another exit direction not to 313 somerset exit. 🚅 Somerset MRT (Red Line) Please follow the ✔️ on ✅ Instagram Oishiboru Support Local!💞

Came down today after seeing their posts on IG, thought we could try it out but they were closed at around 445 or 450pm; the whole shop was closed and counters were covered with cloth. Super disappointing for us all, heard from my friends that they frequently shut down their shop as and well they feel like it, honestly not very professional though but it helps to separate the legit and good shops from these mediocre businesses. Won’t be coming back ever again, but would only go to 111 Somerset for Hvala

Google maps said they're open till 8pm on Sunday today. Plus there weren't any updates on IG (they said they close at 730pm too) so i went down and they were closed at 445pm... This is the second time this has happened to me. I drove down with 3 friends and we were all sincerely disappointed. No communications and no updates. Very very disappointed in them again....

Power outlets taped up and members told that it is “house rules “ that they are not allowed to use power outlets…. Interesting concept and a really novel way to welcome members into the alumni clubhouse. Here’s another concept - while you’re taping up the power outlets, tape up the entrance doorway as well.

Friend is offering to transfer his mum's membership over hence we went for a tour of the premises. Verdict is... very few amenities. A pool, a gym, a couple of playgrounds, a cafe, a restaurant pretty much rounds up what is available. A lot of floors dedicated to meeting spaces and auditoriums though. Maybe that is the attraction, but not to us.