Shop Reviews

Worse customer service! To the Management, i would like to inform you that i already sent an email regarding your staff very rude behavior. This Filipino girl who's an" Ilongga" by its accent really has been eaten by a bad spirit!!! She shouted at me and said she wanted to choked me... seriously? I think you guys need to check your staff attitude towards your customer. You should train them to answer queries courteously.. We will wait for your response from our email. If not, we will take it seriously and will file a case toward your company.....

The boxes were not delivered on the scheduled day. The timing for the box delivery is not definite so I waited the whole day. Then around 6pm, they'll tell me that my boxes cannot be delivered. 😂😂😂 Their delivery service is ok-ish, but not all of my boxes were delivered on time. Some boxes are also deformed as they arrived. They are also not consistent with what they say to their customers. One of my boxes got delayed kasi wala daw magdedeliver. Two weeks after I followed up, they told me that I still need to pay some surcharges to get my box delivered. :( Lastly, they tax used laptop, even super old ones whose keyboard isn't working anymore. 😅 I rarely give reviews, but my disappointment on their service pushed me this time. :) Better use other cargo delivery services.

Similar to other 1 star reviews: RUDE CUSTOMER SERVICE. Called their office in Lucky Plaza to clarify my payment in a nice way but the lady on the other end talked to me in the most disrespectful and condescending manner as if it was my fault that they made a mistake writing down the deposit amount. This is how they deal with their shortcomings, be rude and dismissive to their customers. You know, it is not big of a deal if you make mistakes because it happens, but your customer service is in dire need of training on how to be empathetic and professional with clients. Shipping and handling is reliable but will never frequent Afreight anymore due to negative customer service experience.

I’ve been using Afreight for a decade and they never failed me but this time I’m quite disappointed. The lady I’ve spoken was rude so with the delivery guy and the guy that picked up my box but the most disappointing was it’s almost a month now and yet the tracking says waiting to dock. My box didn’t leave Singapore for 13 days. Its already been a week since reached Port and yet still waiting to dock. Not happy at all. Maybe it’s time to change cargo service?

I've been a member to this cargo for such a long time but recently for 2x i sent a cargo I am very disappointed, pick up time don't know what exactly they coming, and the delivery man such a liar he said to the office he was in my place to pick up , but I waited for whole day he never come, and I don't have choice but to reschedule again, the next day I waiting again until afternoon, when he comes this delivery man like he blaming me ,and charged me for fail to pick up the box , his very rude guy not a first time he did this to me , unlike those indian guys before they were so good, than this Filipino guy who has a blonde hair!

customer service for this company is far from being customer oriented. 1. Been dealing with this company for a long time now and yet they still cannot get my number right. 2. I have explained many times on the phone that I have 2 address (both residential) and yet they still mix it up and cannot grasp the meaning of having 2 different address. (omg) Mind you, even if you explain in vernacular they are still lost!!! 3. Missed pick up day and blamed it to the driver saying they are beyond their control. like really??? cant you atleast communicate that the pickup will be moved to a different day so that im not waiting for nothing? What is the purpose of your Whatsapp business line when ive been communicating with you on that platform with payment nonetheless??? 4. One of the box that was picked up did not have the packing slip and when i called to ask if possible to send it via Whatsapp, the answer i got from was "No, you have to personally bring it over because if you send it through whatsapp, we still need to print it." LIke you can accept money via Whatsapp but not the packing slip. Right! Pure Laziness!!! Really not sure if the people answering your phones knows what Customer Service means. Probably they are in the wrong line of business.

Good service. Less than a month the delivery in Visayas area. I'm so Happy with service.

Very very bad service! Irresponsible, arrogant and rude staff and Management. Not the first time that they have behaved in this way. Totally unfair to customers, afterall it is a PAID service ie not free nor charity. And not fair to the employers of the FDWs who are their customers, as well. I hope the relevant authorities will look into it soon. Please take feedback seriously to improve your service if you are serious about doing business in Singapore.

The worst pick up man i know ever!! Last friday is my pick up time for my box to philippines i waiting until night nobody come to pick up and i msg the office they say reschedule to monday they dont give u time to pick up. And today im waiting until 3pm coz i got appt to the Dr. Again i msg the office if what time they must pick up my box and they say before 3pm or after 3pm.

If you're looking for a STRESSFUL and INCONVENIENT balikbayan box delivery to PH, I recommend AFreight SG, they got all the hassles for you. ✅poor customer service ✅inconsiderate ✅no definite time for pick up (will take you waiting forever without notice) ✅no-show on scheduled pick up date ✅👎👎👎