Shop Reviews

Arrogant, unfriendly staff. Poor selection and very high prices. Also refuse refunds on unopened goods. Won't return to this shop, there are plenty of better DIY stores in Singapore. Save your money.

Only 1 counter open for 'ordinary' account user, waited more than 1+hr although there are only 9 person infront of me.. 😴 update - i give up waiting after 1+hr! This outlet really cmi! My only word - 'Fxxk' …

at 2pm they only operating two counters out of four, wasting plenty of customer's time sitting and waiting

So slow. Been here from opening and still waiting after 1 hour. Counter is soooo slow and 4 counters will always take a rest after serving 1 client. Avoid uob.

The staff Ms Brendy is very nice and patient in helping me (even when I'm panicking a little and in a rush) when it comes to my account issue. Thank you!

Worst banking experience I ever hard! Went to open a bank account a couple of days ago, but the staff (Staff 1) clearly forgot to register my mobile phone number. When I used online banking and mobile app later, 2FA did not work as my mobile number could not receive the password. Called customer service hotline, and the staff said I needed to go to the branch again to register my mobile phone number. When I went to the branch, Staff 1 said she just updated my mobile number in the system and actually I did not need to come! A few mins later the 2FA started to work but this whole experience sucks! Both these two staff were so bad at what they were supposed to do / inform the customers. What’s more - I also asked Staff 1 if needed to open an investment account to buy Unit Trusts. She said yes and I needed to find a personal banker in specific branches (Shaw Center does not have those personal bankers). When I logged into online banking, I found that I could buy Unit Trusts there directly without any additional process! Fortunately I didn’t spend more time going to another branch looking for a personal banker. I don’t know what’s going on with UOB staff members - they don’t know the services and offerings and their execution is bad too.

Very good customer service and very fast and staff is very helpful

Considerate staff at the front, at least they (1 person) didnt have me take a number and wait for a long time as how other reviewers seem to have experienced, and they tried helping me walk through the steps for my "issue". Unfortunately, they were completely wrong and had me panicking when I had the "issue" fixed in another branch without too much fuss. Maybe it was because of the way I phrased my opening question but they should know better (i'll give the benefit of the doubt and say they're the front desk to give out numbers but still. And they spouted out what i at first thought was illogical reasoning, and now believe is most probably nonsense, but decided to go with it for a bit before giving up and going to another branch. Rating based on one person though. Tl;dr considerate staff but lacking knowledge.

Recently visited this branch to get some help regarding the UOB promotions and account openings. Ashley helped my partner and I and she was extremely friendly and even went out of her way to help us. She offered solutions and helped to follow-up accordingly. It was honestly the best interactions I've ever had with a banking consultant.

My coach Joyce was really knowledgeable and provided me with meaningful feedback for my interview prep. She built up my confidence and helped me with my questions even after our session's time slot was over. The questions she prepared for me were insightful and covered various topics that were asked during the interview. I couldn’t have asked for a better mentor throughout the process!