Shop Reviews

On 8/2/2025 my girlfriend went to CK ION to purchase a sling bag for me When she was about to make payment, the retail staff asked my girlfriend if she wanted to open and check the bag, naturally she said yes. So my girlfriend then proceeded to check and she found a yellow paint stain on the bag and pointed it out to the staff. But he did not offer her a new piece, instead, he used his nails to scratch the paint mark out and left a scratch mark on the bag. He did not offer her a new bag again at this point so she pointed out the scratch. Then my girlfriend requested for a new piece due to the scratch. He rudely took the product from my girlfriend's hand without saying anything and she can tell from his demeanor that he wasn't very happy with her request, for whatever reason. He then unwillingly went into the stock room to take a new piece. She told me she felt so bad for doing even though she shouldn't be. She bought the bag on my behalf and honestly, at that point I wanted to tell her to drop the purchase due to his poor attitude. Not trying to gain anything out of this but just a headsup to other shoppers and I hope the management will perhaps train the retail staff to be more empathetic and patient.

I bought a pair of shoes, it was worth it, it was a good deal, I loved it.

Worst customer service at CK that I ever had. Came inside the shop twice on Saturday. First time, a gentlemen was in the counter. I came inside and started browsing, the did not greet when he saw coming into the shop, nor offered assistance. Second time around there was a lady working at the counter with him. Again none of them greet me nor offered assistance. I came to the counter with a few items to purchase, while I gave the items to the lady the guy handled the phone to her, so during the entire transaction she was on the phone with someone else. She left the counter for a few moments on the phone and I was there waiting to see what was next. I told her excuse me, what is happening? She responded I came to grab the fresh items for you (which I kind of appreciated it) upon her return she packed my items and finalised my purchase still on the phone. I paid for my items and didn’t hear even a thank you. I hope your phone call was worth this review! Not sure if they are straight up racists or they are too busy to care for customer service.

Was an amazing experienced in this CK outlet. Was served by Jenson Yow, thank you so much for your kind service and definitely will visit again in future.

Bought jeans at CK ion and paid $18 for alternation. During alternation (I was wearing flat slipper), the staff Coco verbally told me to alter 5 iches. I didnt check the measuring tape and trusted her. When I went to try the altered jeans with flats, the jeans almost touches the floor. The staff says I agreed to the 5 inches alternation. I was very unhappy as the staff should be the expert advising the length but seems like they blame me for agreeing the length. They need me to pay $18 more if I need alter again. So far I never encounter issues when alter other brand jeans (e.g. Ted baker). Not buying CK product anymore.

Thanks Jia Chui for the kind hospitality Good information shared Will be back 😎 …

Friendly service and an excellent selection of rare liqueurs, spirits, oils and vinegars!

Their special oils are one of a kind and especially their vinegars are too die for! I used then in my dressings and even in my cooking and nothing g can quite replace their products. Somehow other similar stuff are just missing that special oomph!. The sales person is very knowledgeable about their products and I will definitely patronize their shop..keep up the good work and keep selling these very good products.

Their 16 & 25 years Balsamic Vinegars are super yummy too! Is great ideas for Christmas gift.

Very helpful staff, who is surprisingly just a part-timer. Knowledgeable about the products, ready with recommendations, and infectiously enthusiastic. An Iranian chap, whose name I unfortunately forgot to ask. Was happy to purchase a 250ml bottle of Apple Balsamic Star as a gift. The recipient loved it! Will definitely be back in future for more.