See what customers are saying about our shops at Orchard Road Malls
4.2 out of 5
28111 reviews
Nathaniel Lim
Inconsistent service. Most staff will ignore you and only entertain western customers. The supervisor was the worst. Half attitude in the service line for one of the higher brand. Sometimes they forget they are staff working in the shop and tarnish name for the brand. Or forgetting that they are in the service line. Being polite, helpful and kind to customer is the simplest thing. Oh they are, preferential treatment.
Gary McRae
Hugo knows how to treat you right. A large selection of men's fashion and alterations available at an additional cost. Service is always impeccable here.
richard migette
I t’s shame for a luxury brand to offer a so poor level of service. Staff processing the payment was absolutely odious with us because he had only 1 way of payment and was not able to manage his stress with the customer flow.
胡John
Excellent service by Andy. He has gone way beyond his duty in helping me to get the alteration done and delivered in the shortest time imaginable. I can't thank you enough, Andy!
Lance Tay
Good quality and reasonably priced formal men's socks.
I
Was treated so badly by the staff for leather jacket exchange. Hope the management realise how badly their staff is or give them some basic training. After all she is from Singaporean.. what more one can expect.
Eric Weber
Great service from Kai (and his part time staff) when I went down to the shop today to get a new suite. Good selection of men and women fashion. Very quick alteration service.
Ken pereira
Went to the store today to get some Polo T's took me awhile to get some assistance. Asked an employee for assistance and he asked another person to assist. I have been avoiding this outlet because of the service. They will just ignore ur existence. 4 staff behind the counter and all ignoring you. It's absurd. I prefer the Mandarin Gallery and Hugo outlet at Ion. The staff there are so much friendlier and attentive.
Leslie Ho Zong Hong
Staff was super helpful and kind. She even offered me a drink while attending to me. As my visit coincide with my birthday month, I enjoyed a 150 discount on top of the promotion they were doing for selected item. 10/10 would visit Hugo Boss Takashimaya again.
D3AR C
One of my favourite stops when dropping by Takashimaya. Firdaus and the team are very good - attentive and very service-oriented. 👍🏼 …
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