Shop Reviews

Went there to make customised ear plugs for filtering out noise. Prices are reasonable.

Absolutely very happy with Chung Audiology services from the very first day they helped me with my hearing aid. Strongly recommend them to persons with hearing issues

I brought my grandma here when we noticed that she was hard of hearing. Mei was very thorough during the hearing assessment, explaining the results clearly and patiently to my grandma. She even spoke to my grandma in Chinese and used terms that were easy to understand for the layperson. Mei fitted my grandma with a pair of hearing aids to try it out for a while before we decided on the purchase. My grandma preferred a larger pair of hearing aids as she found it difficult to fit the small ones, and was afraid to lose it. Mei swiftly chose another pair for grandma and it suited her well. We are happy customers who enjoyed this high level of care and professionalism! We'll continue to visit Chung and Associates for follow up sessions and recommend them to our friends and family!

My mom loves the service and attention she gets when I bring her to Chung Audiology. Since her hospital issued hearing aid became faulty, my mom is happy with the Siemens hearing recommendation from Chung Audiology and their follow-up service is so heartwarming and cheerful. Highly recommended.

Very bad product quality. The custom-made swim ear plugs are expensive but it doesn't work at all. Even after asking them to redo it, it doesn't work. Water will still flood the insides of the ear. And they do not refund for the faulty product even though it is under the consumer protection law. After testing out the swim ear plugs from guardian, we realise that it is the same thing in terms of its quality. But here they charge $170. At guardian, its only $10. Works the same. No difference. Don't waste your money here. To get your money, they will make all kinds of promises. The Medical board should look into this kind of shady business. They even assured us that we could claim from insurance for the earplugs. After it is made, my insurance rejected the claim because it is not prescribed by a doctor. Dishonest and bad service and definitely bad product.

I have been going here for GP, dermatology etc and have always had great service. One receptionist in particular has amazing manners and care. I have had one bad experience in Bugis clinic w accountant but other than that reasonable fee and expertise.

Polite and dedicated receptionists and competent doctor. I am aware of the notorious reputation of the receptionist attitude but I’ve experienced nothing but politeness today from the ones who attended to me. Maybe I was lucky to avoid the cranky one, who knows?

The phone service was terrible. Even without seeing their face, I could clearly tell from the tone that the attitude was bad. They put me on hold immediately without even saying “please hold for a moment.” On top of that, I was passed around from one person to another. I see that other people have also given low ratings, which makes sense. I wonder what kind of training or guidance is being provided to the staff on site.

I and my child goes to this clinic for many years and always have a good experience. When emergency happened while their booking was full, they are nice and flexible to be treated with priority so I didn't need to suffer with pain that long. When my child have some eye problems Dr. Okano is always gentle, explain to us in easier words in detail and never recommend us operations unless it's absolutely need it (unlike local doctors here in Singapore and in Malaysia as well) . So we have a faith in him and this clinic.

Before going, I was concerned about the closing time of reception, so I called to confirm (with the English-speaking receptionist) and was told that it would be fine as long as I arrived by 6:15 PM. With that as a confirmation, I adjusted my schedule and arrived around 6:05 PM, but (the Japanese-speaking receptionist) told me that "it would cost an additional $50 if I arrived after 6 PM," so I had to reschedule. There seems to be a lack of communication within the reception team.