Ong Jia Xiang
Not the first time where I’ve had to wait 30 mins or more despite scheduling a consultation. This time, there was no other patients except for someone who was already seeing Dr Lau. After 25 minutes, I asked to just top up my medication over the counter as I had another appointment. The staff proceeded to call Dr Lau and assured me it’ll be my turn soon. After another 5 minutes I asked again to just top up my medication and that I could come back again in a few weeks for the consult. Just nice, the doctor was suddenly available and insisted that I step into his office for ten seconds (literally so they could charge me their consultation fee). Add this to the $20 rescheduling fee, this might be the worst clinic I’ve ever seen - clearly just focused on money making and not patient experience. There are better clinics out there, come at your own risk.