Shop Reviews

Went for first trial on Venus treatment with vouchers gifted by Kim during her IG live. Loved the store’s atmosphere, the friendly staffs and most importantly got to try the treatment that was offered based on my concerns. Overall experience was very helpful and pleasant.

I have been having my facials at Illumia since 2024 and I have to say that I enjoyed all their treatments so far. The staff and therapist are very accommodating and understands the needs of my skin type. Each treatment is tailored accordingly and the effects are WOW. My family and friends are also amazed by the glow and effect on my skin. I am thankful for the staff for taking such great care of me ☺️

Highly recommend! The consultant took the time to analyse, explain and recommend suitable treatments. She was also conscious that it's the first time I'm doing this, and took the time to walk through the details. Been going for facials and they are the best! My therapist is also super friendly so it feels extra comfortable. And always open to giving advice on any questions on skincare that I may have.

I came in for an express facial and had a great experience throughout the session with Gina. She explained the entire process clearly and shared details about the products used, which I really appreciated. The staff were all friendly and welcoming, making the overall experience very pleasant. What stood out was that there was no hard selling of products or packages — just genuine service. I’d definitely recommend this place to anyone looking to try a facial!

I truly enjoyed my experience here ❤️ The vibe is classy and really relaxing. And the staff are extremely caring and friendly! I love that there is no hardselling or selling tactics that makes you feel bad if you don’t make a purchase. The prices are open and clear! Stephanie and my therapist Mei xian are so nice and I felt super comfortable throughout the process 🥹 Thank you.

The service is amazing, every staff looks happy working. Customer service A star. You will always be well taken care of by the team. Love my consultant Stephanie, who always answer patiently on all my queries. My therapist Gina, Jean who support my journey and keep me in check, giving me advices.

Great experience! The staff here are approachable and friendly. Stephanie, the consultant, listens to my concerns patiently and address them with clarity. Gina, the therapist, is pleasant and thorough with the treatments. Dr Ong is attentive and very assuring. She listens carefully to any concerns and takes the time to explain things clearly. Highly recommend.

As I have sensitive & dry skin, I was advised by Stephanie, the lovely and knowledgeable consultant, to try the Customized Jet Infusion Facial! I was very satisfied & impressed with the outcome of my facial! Cindy, my therapist is very professional, helpful & warm! I feel so pampered at Illumia! 🙏💖 Two thumbs up for their good work! …

Christmas menu was great! All dishes are unique and well cook. Like their truffle fries. It’s a place I usually look forward for something different in every festive occasion. Good for sharing.

Food was decent, nothing special for the price. The Lattes (Matcha & Coffee) were quite underwhelming though... Additionally, the staff was quite inflexible & unwelcoming. We were ushered to our table located quite near the kitchen which was quite dark and requested for the empty table closer to the window but got rejected (there were very few customers and it was a few hrs after lunch during a weekday) Then when ordering & paying the cashier was spacing out and seemed quite uninterested. Please don't get me wrong though! It was still a decent experience, just expected better service since this outlet was in town.