Shop Reviews

W Optics consistently provides great service. I’ve bought my glasses and contact lens from them for nearly a decade now. The service is always thorough and professional. Turnaround time is also very speedy. 100% would recommend.

Zoerin does a very professional eye test, no pressure or rush. Takes her time to make sure you get the best prescription. They also have a super selection of frames.

Frequented this shop numerous times. Bought 2 pairs of glasses and a pair of sunglasses for myself over the last two years. Took my nephew to buy his contact lens. Then recently took my mom to get her a new pair of glasses. Expensive place but I justify that by their service and attention to details. However on my last visit bringing my mom to collect her glasses, they passed her the glass, didn’t bother to adjust it to see if it fits as they normally would, and all the time, the lady receptionist repeated numerous times to me, “the balance of the payment is xxx”. I questioned if they should be helping my mom to make sure the new glass fits and the guy in the shop said, “if it doesn’t you can always come back and refit it”!!! This is not the service I was used to. Another guy and the optician were much better… they were not around yesterday morning, Thursday 14 April. I will not be returning to this place for sure.

Great and efficient service by Jason. Very deftly and professionally adjusted my glasses, fits nicely and comfortably now. From Great World City to Wheelock Place, he is always very attentive to what i needs. Thank you Jason.

I’d like to express my sincere thanks to Zoerin for her kindness and professional assistance. She was incredibly patient and attentive while adjusting my optics, ensuring everything was just right for my needs. Her expertise was clear, and she took the time to explain the adjustments in a way that was both reassuring and informative. It’s rare to come across someone who combines such a warm demeanor with technical skill - Zoerin truly made the experience a pleasant one. Thank you again for your excellent service!

The service that I had received from them was first class and excellent. I was served by the sales girl named Karis. She was very patient to go into great details with me as I had many queries and doubts. My left eye was lazy eye, I wanted to do progressive lens for both short and long sighted. She really put in efforts to get the exact prescription for my eyes. Furthermore, I came in at 8pm and they were closing at 830pm. She willing to stay back until I was done. Thank you very much for the extra miles.

Bought another pair of my favourite Swiss flex glasses. Service and speed was great. They adjusted the frame perfectly. 6 months later. A tragedy and there was a crack in the frame and there was no event like driving over it with a car or eaten by my dog (happened before. Same brand) Brought it back. Looked after by Jason and under no promises, he passed them back to the importer and was replaced. Wow. Talk about service recovery (especially as W was not the importer) for the brand itself. Great service.

I have been using W Optics for my optometry needs for years. They have never once failed me. Their impeccable service and wide range of frames is what keeps me going back. Keep it up Danny!!!👍 …

Friendly staff that were very accommodating. Helped to settle lots of complicated orders and such. Great service!!

Awesome service! Always polite and nice with the staff here. Very professional. Good place to come for your glasses and contact lens.