Shop Reviews

My sister and I were served by Miss Aishya & her colleague on Saturday evening. The clothes in the store are lovely. We took awhile to try on the outfits. It was after closing hour but they remained patient and friendly. Much appreciated and will not hesitate to visit the store again! 😊 thanks ladies! 💪 …

Shop is not bad.. However, can't say the same for the shop attendant... Language barrier... She doesn't seems to understand us at all and everything we would need to repeat 2, 3 or 4 times... Prefer the Bugis outlet!

Came across the rudest staff I’ve met in Yacht 21. She made a comment when i asked for a smaller size and rudely asked “what’s that?” when i showed her the membership card with QR code. Won’t recommend patronising this particular outlet.

I’ve always visited Y21 at least 1-3x monthly and Gina always serves me. She’s super patient, kind, caring and provides the best customer service and share the best deals. I highly recommend Y21 and her. Thanks so much ❤️

Gina is extremely helpful and patient with processing my returned items. Really enjoyed shopping at Wheelock outlet with her around! She serves the customers to her best no matter how many pieces we are trying on.

Went to the store at Centrepoint cos they had a sale. The store attendant served 5 people who came after me, and didn’t bother helping me at all. Kept saying, “Sorry they buying”… I initially wanted to get more than a pair of shoes, but since I didn’t get any customer service, I walked out without buying anything. Horrible experience.

Very bad customer service. I visited the outlet at 8.50-9pm today and was enquiring about a laptop backpack with the staff (a tall guy). The bag has a tag that it fits a 15” laptop. 1) I asked the staff if the 15” refers to the length or diagonal dimension of the laptop, 2) To which he responded that he was also not sure (in a very unhelpful tone where he had no intention to at least try to help figure out). 3) I then asked if the shop possibly has something like a ruler to help measure where might the 15” measurement be referring to. 4) To which he responded “don’t have”. 5) I then asked how should I measure my laptop to make sure it fits the compartment? 5) He literally asked me to bring my laptop down to the shop to see if it fits. 6) After asking a few more times, he finally took out a ruler (which he claimed there was none before) 7) I measured and kindly just informed him that the 15” refers to the length of the laptop that would fit, in case other customer asks. 8) To which, he just scoffed at me as if it was something lame. Overall, very unhelpful staff and unpleasant experience. FYI, the shop was not crowded and he was just standing in front of the counter.

Great service at Bratpack Wheelock! Staff were helpful and patient, especially Myk who gave excellent advice on choosing the right gear. Highly recommended!

The guy at Centre Point never wanted to help us with anything. He just attended all the customers coming in for buying fast and never had a good customer service.

Came looking for Dr Martens, found this place instead. They sold Dr Martens which was Great because I needed a specific pair urgently, arrived at 3pm ish to find out that they went for break. Okay cool not a big deal just gotta wait an hour or so. I’m in a rush but i can afford to wait an hour; then I see the “coming back to work” timing. “6.20PM” it is currently 3:50pm as I’m writing this. So i have to wait 3 hours for the worker to come back. There’s no number to call either, it isn’t displayed. I have no issues with the store, there just isn’t enough people manning the store it seems. Also a 3 hour break is absurdly long with nobody else inside to serve customers.