Shop Reviews

Extremely Disappointed with 1st Allbest I had a very disappointing experience with 1st Allbest. Mheg, the agent I was liaising with, was unresponsive and displayed a really poor attitude throughout. It felt like they were only interested in collecting their agency fees rather than genuinely helping either the employer or the helper. There was no proper communication, no sense of responsibility, and certainly no effort to understand what we needed. It’s clear they operate with a profit-first mindset, not a people-first one. Definitely not the kind of agency I would recommend if you’re looking for someone who actually cares.

After a few miserable experiences with other agency, I went to this one for help. Derek supported me, he has been very professional, efficient and helpful. Whenever I need his help and advice, he is always there. He helped me find a good maid who has been with us for 1 year already. I think I will only go to Derek when I need a new maid in the future.

I had a great experience with Derek from 1st Allbest Maid Agency. His customer service was outstanding—professional, friendly, and attentive. He took the time to understand my needs, communicated clearly, and made sure I was fully satisfied with the service. I highly recommend Derek for anyone looking for excellent customer support.

here's a positive review for Derek's service in finding a good helper: I recently used Derek's service to find a helper, and I couldn't be more pleased with the experience. From the initial consultation to the final placement, Derek demonstrated exceptional professionalism and dedication. He took the time to understand my specific needs and preferences, ensuring that the candidates he recommended were a perfect fit. The entire process was seamless, and Derek's attention to detail was evident in every step. The helper we found through Derek has been a fantastic addition to our household, providing reliable and high-quality assistance. I highly recommend Derek's service to anyone in need of a trustworthy and efficient helper. His expertise and commitment to customer satisfaction are truly matched.

It was my first time getting a helper to help with taking care of my young child and elderly mother and was glad that 1st all best managed to meet all my expectations with their recommendations. Many thanks to Derek for providing outstanding service as he promptly answered my inquiries and gave step by step information of what to expect. Am glad that we choose them 👍🏻

I have spent close to $3k SGD to have a helper work (with subpar standard) for 6 weeks from this agency. A very expensive lesson I hope everyone doesn’t need to take. I had a disappointing experience with 1st Allbest (worst) maid agency. The helper they matched me with was very inexperienced, despite claims of 2-year full contract experience. Important information about her past employment history was missing, which would have influenced my decision (she was fired after 4 months in HK but this info was not in her bio). Once hired, she proved to be incompetent and unhygienic, requiring constant supervision to complete tasks. Returning her to the agency was costly, as I had to pay extra for her room and board ($30/day). This information was only disclosed on the day we were picking the maid up. Be cautious and aware of hidden costs with this agency. The timeline for getting a refund is lengthy, and you need to pay close attention to all the details to ensure everything is correct. (I haven’t gotten my refund yet as I am jotting this down)

I recently engaged this maid agency to help me hire my second helper, and while the overall experience had its challenges, I’d like to acknowledge the efforts of Mheg, who assisted me throughout the process. Mheg was helpful and detail-oriented. She ensured all documents were filled out correctly and handled everything with professionalism. Even though there were challenges in getting the helper I originally had in mind, she quickly helped me find a replacement that matched the criteria I set. I also appreciated how efficiently she arranged online calls for me. Mheg was upfront about the difficulties and kept me informed, which I valued. The main disappointment I had was the inability to get a helper within the timeline I had communicated early on. While I understand that certain factors may have been beyond their control, this aspect of the service could be improved. Overall, Mheg provided good service and did her best within the circumstances, but the delays in fulfilling my request left room for improvement.

Got a helper with the service from Derek. He promptly arranged interviews with a few shortlisted candidates who were well-suited to the role. Throughout the process, Derek demonstrated patience, taking the time to explain each step in detail. His guidance ensured a seamless application and evaluation process, making the experience efficient and stress-free. Thank you.

Hired a helper through Derek. Service was good up till the point of collecting payment. After that, there was no service. Any issues and calls to the agency were not attended to. After helper did not work out, I requested for refund of agency fees. Agency could not find a replacement of helper in a short time. Agency said that they will only refund 50% of $588 (agency fees), bulk of the payment have been attributed to other terms such as processing fees and this is not entitled to any refund. Will be reporting the whole matter to MOM. Very unethical business practices and refund policies.

Had a very bad experience with 1st Allbest Human Resource Pte Ltd. Their service was terrible, especially this lady called Mheg, they were unresponsive when support was needed and showed little regard for follow-up. It felt like they only cared about collecting payment, not about providing real help. Would not recommend.