Shop Reviews

After a few miserable experiences with other agency, I went to this one for help. Derek supported me, he has been very professional, efficient and helpful. Whenever I need his help and advice, he is always there. He helped me find a good maid who has been with us for 1 year already. I think I will only go to Derek when I need a new maid in the future.

here's a positive review for Derek's service in finding a good helper: I recently used Derek's service to find a helper, and I couldn't be more pleased with the experience. From the initial consultation to the final placement, Derek demonstrated exceptional professionalism and dedication. He took the time to understand my specific needs and preferences, ensuring that the candidates he recommended were a perfect fit. The entire process was seamless, and Derek's attention to detail was evident in every step. The helper we found through Derek has been a fantastic addition to our household, providing reliable and high-quality assistance. I highly recommend Derek's service to anyone in need of a trustworthy and efficient helper. His expertise and commitment to customer satisfaction are truly matched.

It was my first time getting a helper to help with taking care of my young child and elderly mother and was glad that 1st all best managed to meet all my expectations with their recommendations. Many thanks to Derek for providing outstanding service as he promptly answered my inquiries and gave step by step information of what to expect. Am glad that we choose them 👍🏻

I have spent close to $3k SGD to have a helper work (with subpar standard) for 6 weeks from this agency. A very expensive lesson I hope everyone doesn’t need to take. I had a disappointing experience with 1st Allbest (worst) maid agency. The helper they matched me with was very inexperienced, despite claims of 2-year full contract experience. Important information about her past employment history was missing, which would have influenced my decision (she was fired after 4 months in HK but this info was not in her bio). Once hired, she proved to be incompetent and unhygienic, requiring constant supervision to complete tasks. Returning her to the agency was costly, as I had to pay extra for her room and board ($30/day). This information was only disclosed on the day we were picking the maid up. Be cautious and aware of hidden costs with this agency. The timeline for getting a refund is lengthy, and you need to pay close attention to all the details to ensure everything is correct. (I haven’t gotten my refund yet as I am jotting this down)

I recently engaged this maid agency to help me hire my second helper, and while the overall experience had its challenges, I’d like to acknowledge the efforts of Mheg, who assisted me throughout the process. Mheg was helpful and detail-oriented. She ensured all documents were filled out correctly and handled everything with professionalism. Even though there were challenges in getting the helper I originally had in mind, she quickly helped me find a replacement that matched the criteria I set. I also appreciated how efficiently she arranged online calls for me. Mheg was upfront about the difficulties and kept me informed, which I valued. The main disappointment I had was the inability to get a helper within the timeline I had communicated early on. While I understand that certain factors may have been beyond their control, this aspect of the service could be improved. Overall, Mheg provided good service and did her best within the circumstances, but the delays in fulfilling my request left room for improvement.

Got a helper with the service from Derek. He promptly arranged interviews with a few shortlisted candidates who were well-suited to the role. Throughout the process, Derek demonstrated patience, taking the time to explain each step in detail. His guidance ensured a seamless application and evaluation process, making the experience efficient and stress-free. Thank you.

Mheg from Allbest Maid Agency has been a very helpful partner in my search for a new helper. She is responsive, has a good understanding of the processes involved, paperwork required & helps in shortlisting candidates based on your requirements.

Had a very bad experience with 1st Allbest Human Resource Pte Ltd. Their service was terrible, especially this lady called Mheg, they were unresponsive when support was needed and showed little regard for follow-up. It felt like they only cared about collecting payment, not about providing real help. Would not recommend.

I'm writing to express my appreciation to Derek Chai for his excellent service in finding a suitable Filipino helper for my family. He efficiently understood our needs and delivered results quickly. The helper has settled in well and is providing excellent care. Thank you for your outstanding service. We highly recommend Derek to anyone seeking a reliable maid agent.

Our last helper decided to returned home immediately and last agent resigned. Having a new born at home, this sudden turn of event and no one to turn to messed up our entire life and schedule. After a few call to the hotline, Mheg pick up our call and immediately jump into the case to help us negotiate with our existing helper and find a replacement helper within a month. She is very well organize and professional and experience in her work. She able to find a right profile for us within a few days. Definitely will recommend friends to her.